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Boulder Creek
- Residential Leasing
- Riverside, CA
About this business
Boulder Creek Apartments in Riverside offers studios, 1 & 2 bedroom apartments with a unique mountain resort design & convenient access to 215, 60, 91 freeways
Location details
2442 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Avenue5 took me to collections for a **** I never owed and they refused to speak to me on the human level without this issue do not trust anything they tell you it's all lies
Business response:
*****, we are sorry to hear about your billing issues, and will be happy to follow up with our billing team to see what may be done. Thank you for making us aware.
I still have the key to the apartment there because I am being ghosted by the office who have not gotten back to me in over a month. Also sending emails about not accepting phone calls but then not responding to emails either. Also you have defective washer and dryers, ya'll don't clean the grounds, you had a milk jug full of needles that didn't get dealt with for like 2 months. Ya'll got homeless people sleeping under the stairs and then you reduced trash service. You also have a problem with mold as well and I have a long ... read more
Business response:
********, we are sorry to hear about the many issues you encountered, and we would like to follow up with the regional leadership team overseeing the property to escalate these matters. Please reach out to us at ******************************** with the name of the property. Thank you.
I wish I would have checked with BBB prior to applying to ***************** Apartments. The new Assistant Manager ******* told me my $300 Admin Fee would be deducted from my move-in cost once approved. When I went in to sign the paperwork she told me she made a mistake and she got confused from the other apartment complex that she worked for previously. ***** has been managing there for approximately one month. I was very disappointed when she flipped the script. I used an analogy about going to a store and a price read $50.... read more
Business response:
We are sorry to hear about the miscommunication that took place during your application process. if there is anything we can do to assist you further after you speak with the property manager, please reach out to us at ********************************* Thank you.
I'm a single black female that lives at ******** Apts. (which is managed by 5th Avenue) in downtown *******, ** and it is a scary environment. The *************** and ******** Apts participate in a community watch program that is designed to make certain members of the community feel quite unsafe. The community members use messaging to watch my comings and goings and are often following me on foot or in their vehicles. Something needs to be done with very concerning and scary neighborhood watch program. I am a human being wi... read more
Business response:
****** we thank you for bringing this to our attention. We are committed to following all fair housing requirements and creating living environments where all residents feel comfortable, so what you have relayed here is of great concern to us. We will follow up with our on-site team and regional leadership team to discuss the property's involvement in this community initiative, and determine what steps can be taken so that you feel comfortable.
Me and my roommates were approved to rent there, but they ended up changing the price of the apartment last minute after we were approved. In my opinion commy opinion, I believe that is a breach of contract. The price of the apartment went up roughly 350 dollars per month. If that's not a scam, then I don't know what is. I really hope that they can fix this because this is really unethical and unprofessional. On top of that, they told me that the refund check for my security deposit was gonna be refunded within 2 weeks. It h... read more
Business response:
******, we regret to hear about your experience and would like to assist you further. Please contact us at ******************************** and include the name of your property so that we may follow up on the issues you described. Thank you.
I MOVED OUT IN JANUARY AND I STILL HAVE NOT RECIEVED MY DEPOSIT AND THEY MADE ME PAY AN ADITIONAL MONTH OF RENT THAT THEY WERE SUPOSEDLY GOING TO REIMBUSE ME AND NOW ITS MARCH 24,2022 AND I STILL HAVE NOT GOTTEN ANYTHING! IM LOOKING FOR LEGAL ADVICE AND HELP FROM THE BBB! LOOKS LIKE THIS IS NOTHING NEW WITH AVENUE 5 RESIDENTIAL
Business response:
*******, we are sorry to hear about your deposit reimbursement and would like to escalate this issue. Please reach out to us at ******************************** with the name of your property so that we can help. Thank you.
I moved out at the end of January 2022 and still have not received my security deposit back. After countless emails to the property manager, Crystina, it still hasn't been resolved. Under Washington law, a landlord must return the tenant's security deposit within 21 days after the tenant has moved out. Well, it's been well over 21 days and no deposit is anywhere to be seen. I will be seeking legal options shortly on top of getting help from BBB. I recommend that you steer clear of any of Avenue5 Residential properties!
Business response:
We regret to hear that you have had issues with your deposit, and would like to follow up on your behalf. Please reach out to us at ******************************** for assistance. Thank you.
DO NOT RENT FROM THESE PEOPLE. A company of criminals. When my lease ended, I was told I needed to inform them several months in advance that I intended on moving out. That's not how a lease works, when it ends it ends! Now, years later, I am told I owe them several months of rent for a time AFTER my lease was up when I was NOT staying there!
Business response:
We are sorry to hear that you have had a negative experience with one of our managed properties. In most cases, as per our written lease terms, we require advance notice of a lease termination; in line with fair housing laws, we must apply the same lease terms to all residents. If you would like for us to follow ** on what happened ** your particular situation, please reach out to us at ******************************** for further assistance. Thank you.
This is the second month in a row after living at PARC CENTRAL in ********* ** where they show I have paid rent and my bank account DOES NOT show that it was paid. This happened when new personnel in the office came in which is a frequent problem here. I will not pay late charges for something they are incompetent on.They also do not hold up their end of the lease terms regarding care of cars not being towed that are parked illegally at this place. There is no security and trash is strewn all over the parking lots.
Business response:
We thank you for bringing these matters to our attention, and regret to hear about your experience at your property. We will follow up with our on-site team and regional leadership team on these issues today.
Frequently asked questions about Boulder Creek
How is Boulder Creek rated?
Boulder Creek has a 2.8 star rating with 391 reviews.
When is Boulder Creek open?
Boulder Creek is closed now. It will open at 9:00 a.m.
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