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Boulder Creek
- Residential Leasing
- Riverside, CA
About this business
Boulder Creek Apartments in Riverside offers studios, 1 & 2 bedroom apartments with a unique mountain resort design & convenient access to 215, 60, 91 freeways
Location details
2442 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I recently moved out of one of their properties in ******- **************************. I paid to have the unit cleaned upon move out and have a video of my move out inspection with a maintenance worker in where he says the unit looks good and I should be good to go. A couple days later I notice a bunch of charges on my resident account before they deleted it completely- these charges range from $1100 for full carpet replacement- this carpet was old and patched/installed terribly upon move in, supported by my move in checklis... read more
Business response:
We appreciate you making us aware of your experience, and would like to follow up on this matter further. We will be reaching out to the on-site team as well as the regional leadership team overseeing your property so that they may clarify the charges and work with you to come to a resolution.
Nothing but scam artists that aren't even crafty. Imagine being told your rent is raising $50 on a resign to discover it went up $150 for necessities and utilities that are not even offered. "$2 for PEST CONTROL" comes to mind. Trash is everywhere, because they consolidated it all to one area and that area is NEVER maintained. Once these units had full ************** systems installed directly. Now you are told to share a washer/dryer with at minimum 4 other units. You can physically see where they ripped them out of your wa... read more
Business response:
****** we are sorry to hear about your experience. Would you please contact us at ******************************** with the name of your property so that we may escalate these issues to the correct regional leadership team? Thank you.
If it could be no stars ..I choose that...this property manager at this location in *** is representing this company and this company turns a blind eye to her unprofessional behavior .
Business response:
We are concerned to hear about your dissatisfaction, and would like to learn more so that we may escalate this matter. Please feel free to reach out to us at ******************************** with further details so that we may assist. Thank you.
I called to make a $200 payment on my account. I spoke with *****. She then charged my card $900. When I yelled "this was for supposed to be for $200!" she took that personally when in reality I was just shocked she took my rent money. She told me the task was done and there was nothing she could do. I started crying and she stated that it was the statement of my balance (so basically it is my fault). She then told me I could call my bank and cancel it but then they would never accept payment from me again. I said "ok thanks... read more
Business response:
We are sorry to hear about your experience with our billing representative, and we appreciate you taking the time to make us aware. We will follow up with our billing team today to investigate further.
I moved into **** Apartments in April, 2022, at which time I documented on the move-in checklist the fact that I had an issue with insects. Since then I have gone to management FOUR times further reporting the insect issues. It has escalated to the extent of an insect invasion (mainly earwigs). Management (******), has assured that an exterminator would address the issue and exterminate my unit. This has NOT happened. Twice I have been verbally informed that an exterminator would spray my unit. STILL has not happened. After ... read more
Business response:
We thank you for making aware of this issue, and are sorry to hear that it has not been resolved to your satisfaction. We will follow up with your regional leadership team today and let them know that this needs to be resolved urgently.
Renter, be aware, very very aware. I lived at North Pointe for 10 years. I loved it there. I lived there through Covid and paid my rent every month. I moved out in November 2021 just after they changed management companies. I paid professional cleaners for a move out cleaning at great expense but was thinking I would get my deposit back so it was worth it. Not only did they keep my deposit but billed me an additional $200. I contacted both North Point and their management company, Avenue 5. I asked for an itemized list on ho... read more
Business response:
We are sorry to hear about the miscommunication between you and the on-site team regarding your move-out charges, and will be happy to follow up with the team and ask them to send you an itemized list of the charges as soon as possible. We appreciate you making us aware.
this apartment complex I lived in refused to keep my unit habitable and let me go the entire time I lived there with no working stove and onlyh two of the four burners working. I also had black mold all overf the place and after hurricane ***, all the floors in every room of my aprarment was soaking wet, drenched. Because we dodn't have electricity I did go back to my apartment for a week but being on the second floor it never crossed my mind that my apartment would be getting water damage. I sent certified letter, regular l... read more
Business response:
******, we appreciate you making us aware and are disconcerted by the account that you provided, as the items you mentioned should have been fully fixed in a timely fashion. Would you please send us an email at ******************************** so that we may investigate further and work with our regional leadership and regional maintenance teams to rectify any remaining issues as soon as possible? Thank you.
If I could give no stars I would this company is the absolute worst mold refusing to remedy mold, stealing security deposits, lying, discrimination, deceitful and conniving individuals from the bottom all the way up to regional management. An I made it clear to manager ******** and reg manager ***** that all the emails and documented communication between us, plus all my photos and videos of how I left my unit and how I received would all be remedied in court and I'm not stopping there this company has done this to far to ma... read more
Business response:
We regret to hear about the experience you had as a resident, as this does not meet our standards for quality or service. We appreciate you making us aware, and will follow up with our regional leadership team to see what can be done in your specific situation.
This group recently took over the management of our property. Shortly after taking over, we went to use our AC which is not working. They don't have vendors lined up fr the transition and repair was two weeks out. As I write this it is 77 degrees in our apartment with all the windows open (as the site manager suggested) with window fans in them. You might say 77 is not to bad. Well, we are paying ***** which is on the higher end in ********* and should have working amenities. In addition, we have an English bulldog and she h... read more
Business response:
*****, we apologize for the issues with your air conditioner and we understand why you would like this matter handled urgently. Please contact us at ******************************** and include your property name so that we may route your message to your regional leadership team for escalation. Thank you.
Frequently asked questions about Boulder Creek
How is Boulder Creek rated?
Boulder Creek has a 2.8 star rating with 391 reviews.
When is Boulder Creek open?
Boulder Creek is closed now. It will open at 9:00 a.m.
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