Boulder Creek

Shay G 

on BBB

3 years ago

I have been waiting for my deposit back for almost 2 months. I moved out and received a move-out cost list stating my check was being mailed to me. This isn't true or I would have it already. I have called so many times and left messages with no returned phone calls and the main lady ******* or ****** Im not sure what she says her name is but you cant even leave a message on her answer machine because its full. So that tells me she doesnt even check her messages. So my next step is legal action. 

Zach B 

on BBB

3 years ago

Several months ago we ended our second 18 month lease. This building is not a place you want to live. Since being **** management has fluctuated and has gone from absolutely unmanaged (----/piss in the hall from dogs, trash not picked up, broken grills/TVs/Games) to much better but many things are still broken and residents still let their pets relieve themselves in the halls but maintenance, myself or other residents are quicker to clean it up. Since covid the management has been uninterested in addressing any safety requir... read more

Amy B 

on BBB

3 years ago

From 2018 to 2021, I rented a unit managed by Avenue5 (******************** in ********, **). In March 2021, I gave 30 days' written notice as required, completed all move-out duties, and received sign-off on the unit's condition from building management. After months of ignored phone calls and emails, and visiting the ******** office only to be given more excuses and delays, I am now pursuing small claims court to get my deposit backdespite never paying rent late, causing any damage, or receiving a complaint as a tenant.Do ... read more

Ala O. 

on BBB

3 years ago

Worst management I have ever seen. Since they took over the apartment complex (**** ****************************************************), it has been nothing but awful.They don't answer phones or emails, everyday they are doing some sort of repairs and water has been shut-off 4 times in the past 3 weeks, parking lot repairs where you can't park/you have to move your car somewhere else. Not sure if this qualifies for a lawsuit or what this review will do 

Meadow R. 

on BBB

3 years ago

This company preys on the less financially fortunate and preys on the idea that these people dont have the means to take legal action. Ive spent the last year tied up financially in a divorce. While in between houses, I rented through these people in hopes of having a cheap place to live while working out my finances. I would rather have been homeless, which coincidentally a lot of other people have decided that as well due to the obscene amount of homeless people sleeping on the property. The first month I lived there I was... read more

Nadien L 

on BBB

3 years ago

I've been in my apartment for over 7 years. Ave 5 took over about 3 years in. They took away our 4 day grace ****** and gave is 24 hrs to pay rent. They also increased our late fee to $200. And then convinced us to sign our 4th year lease 2 weeks early to save ti.e, only to charge us a pro rate rent for the last 2 weeks of our previous lease claime the new lease takes effect as soon as its signed and overrides the old lease. Our water **** went from $120 per month th to over $400 with no warning and no **** to show the cause... read more

Bee M 

on BBB

3 years ago

After living at the Rivage for nearly three years; I feel like I have a very unique perspective of it and it was one that started off strong and ended up horrible. For the first year I lived there, Graystar managed, and they did a great job. When Avenue 5 took over, it all crumbled down. The team was surprised to see us on our move in day, as they apparently had no record of it internally. We also didnt receive any move in favors like our neighbors. When we went to pay rent, they told us to pay what we had previously paid, a... read more

Sydney K 

on BBB

3 years ago

I was fraudulently charged a holding fee for an apartment that I had submitted an application for, but had not expressed interest in leasing or taking off of the market. This holding fee was $100, and the staff has been very reluctant to refund this money, even after review of the rental criteria and agreements, so much so that I have had to pursue the matter through my bank. Very disheartening to work with this company. Location I specifically dealt with is in ********, ******. 

Teresa N 

on BBB

3 years ago

I moved into San Melia apartments Feb of 2020--The brand "new" frig went out and I lost over $200 in food just purchased for moving in < "Sorry, not our problem". This was the start of a long and frustrating trend in maintenance in this complex and a maintenance request is about a 4 week process to get anything fixed or to have people call back. Currently, I have been cooking on a gas stove with only 3 working burners and I am "told" is is "not our problem due to shortage of maintenance people and a nationwide shortage of ap... read more