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Boulder Creek
- Residential Leasing
- Riverside, CA
About this business
Boulder Creek Apartments in Riverside offers studios, 1 & 2 bedroom apartments with a unique mountain resort design & convenient access to 215, 60, 91 freeways
Location details
2442 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Jessica, the office manager at Enclave at Arrowhead seriously is so heartless and mean to us, and I don’t understand why. She emails and calls constantly complaining about any little thing about us but no one else has a problem. The smallest things she will knit pick at me and after speaking to other residents about her it seems as though I am not the only one she is giving problems to. It’s a shame we live in a world with cruel, heartless people like Jessica.
Business response:
Thank you for taking the time to share your candid thoughts. We are sorry to hear that you have had a negative communication experience with your on-site team, and we will share your feedback to see what may be done to improve your interactions with the team.
My daughter and I applied right around August 31st.The plan was to move in to #17 Sept 27th.We were dealing with a Brandon then Sara the manager took over.I have lived in the same apartments over 10 years.I have an excellent rent history,no evictions,no bankruptcy's no money owed to a apartment complex.First the application fees were $45 each person,there's 2 of us.We paid the fees application was approved.However they wanted full months rent as deposit,I've never paid anymore than $500 for a deposit.So I figured out the mon... read more
Business response:
****, we are sorry to hear that the communication during your application process regarding the total fees was not clear. We appreciate your feedback, and will work on enhanced training for our on-site teams to ensure that any and all costs and deadlines are communicated with applicants in an upfront manner.
You do NOT want to live here - trust me. I never realized how much of an impact property staff can have on your life until I lived here. They are absolutely horrible. They are aggressive, neglectful, and frankly a little scary. We had to purchase a dead bolt for our apartment because we were SCARED of the management here. Your packages got stolen? Well, your fault for not shipping them to an Amazon locker (even if your package was not from amazon......). Bike got stolen? Well, you chose to leave your bike in the bike storage... read more
Business response:
****, thank you for taking the time to leave a review. We are not sure which one of our managed properties you are reviewing, but nonetheless, we regret to hear that you have had a negative experience. Please feel free to follow up with us at hello@avenue5.com if you would like for us to follow up with the property and its regional leadership team on your behalf. Thank you.
Avenue5 Residential is not a company that leases apartments to people. It is a criminal organization that extorts and terrorizes its victims, who they call "residents". Tyler A*****, the slumlord of "The Merc" is as crooked as they come. He runs the establishment with no semblance of human empathy and an insatiable greed. My wife and I were lured in with lies and promises, about how we could set up a window AC unit and everything would be fine and ready to go. Tyler would write horrible emails to us about "noise" and "honori... read more
Business response:
We are sorry to hear about your negative experience with one of our properties. While we assure you that we are committed to following all federal, state, and local housing laws, and treating all residents equally under those laws, we regret that the service experiences you described caused you distressed. We will route your review to the on-site team and regional leadership team so that they are aware, may devise strategies for improvements, and determine how to handle any outstanding billing issues you may have. We thank y... read more
Ascent Campus of Life in San Diego, CA is managed by this company. The property itself is falsely labeled as a “school” and so they received all mail at the front desk. Upon move out we were promised all mail would be held for us (since it cannot be forwarded) & they proceeded to throw our mail away illegally since. We’ve filed a complaint with the ****mail inspectors & have lodged a complaint with the attorney general of CA. Even after our complaints, they’ve continued to throw our mail away, causing us to go to collection ... read more
Business response:
********, we are sorry to hear that you had a negative experience with this property. Although we can confirm that the property is in compliance with all federal, state, and local laws, and that the property is a unique community that does offer diverse learning opportunities, we do regret hearing about the difficulties you have had with your mail and with your billing. We will follow up with the property on these issues right now and ask them to follow up with you as soon as possible.
I thought the old management company was bad, but this one is worse!!!!!! I’m continually putting in work orders, sometimes 5-7 requests and they have never gotten to any of them! I’ve lived at Hidden Meadows Apts for going on 10 years and it has been such a joke since Avenue 5 management took over!!!! Some of my issues are fire hazards and they still won’t get around to taking care of it!!!!! They are horrible!!!! Know wonder they have a one star rating!!!!
Business response:
****, thank you for contacting us. We will route your review to your on-site team today so that they may review it, explore some ways to improve your maintenance experience, and develop a plan to rectify any outstanding issues as soon as possible.
I would give 0 stars if possible. I was applied to be a guarantor for my son's apartment. Rent was quoted at 744, received an email with price breakdown of all fees, rent, deposits, etc which also stated the rent was 744. this documentation (created by them and reiterating the price of the apartment) was not sufficient. The lease indicated the rent was 889. I asked them to change this amount and my request was refused and I was informed the "apartment rents for over 1,000 dollars now". this discussion took place the day keys... read more
Business response:
*********, we are sorry to hear about the poor communication you experienced during the leasing process, and we will be happy to follow up with your on-site team regarding this matter. We regret that your experience did not meet our expectations for service.
The apartment was mediocre at best, and the on-site staff were friendly. But when I moved out they charged me $800 to replace what they said was “urine-soaked carpet.” Utterly ridiculous. There was no such issue. I had room-sized Persian rugs throughout the apartment, so how could there be stains on their carpet? I tried to get them to fix the dishwasher for 8 months. No response. 6 months for them to address an issue in the bathroom. And when there was a fire in the building next to ours we were the ones who alerted 911 and... read more
Business response:
***********, we apologize for your move-out experience as well as the lack of attention to your maintenance issues throughout your residency. We will be glad to pass your feedback on to the on-site team as well as the regional leadership team overseeing your property to see if there is anything that can be done regarding your move-out costs.
The worst place to ever live, Can't express it enough. I read the reviews before moving in and thought some people just personally had some bad experience and took it out to them on the reviews... I should have listen to them. After 3 different situations dealing with Natalia F***** the Assistant Manager, Having packages stolen many many times and being treated like I was a child I gave up and moved out. Now that I have finally moved out I feel comfortable expressing my story with them. In the first 30 days they attempt to t... read more
Business response:
*****, we regret to hear about your experience with one of our managed properties. Thank you for making us aware, and we will follow up with the property and our billing team to see what measures can be taken to assist you.
Frequently asked questions about Boulder Creek
How is Boulder Creek rated?
Boulder Creek has a 2.8 star rating with 391 reviews.
When is Boulder Creek open?
Boulder Creek is closed now. It will open at 9:00 a.m.
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