Boulder Creek

Miles O 

on BBB

4 years ago

If I could give 0 stars I would. I was a resident of an Avenue5 property, Keeler's Corner in Lynnwood WA, and I recently received an email stating that my former roommates and I collectively owe about $1260 in move out costs and "damages", with a large amount being for carpet replacement. The carpet was damaged when we took possession of the unit, this was documented in the inspection, and it was promised that upon our move out that the carpets would be replaced due to their poor condition. I have attempted to call the front... read more

Vanessa T 

on BBB

4 years ago

Ive lived in many different apartments, Metro at Main in Corona CA is by far the worst. It may look like luxury apartments from the outside, but let me tell you how it really is. When you build "luxury apartments" in an area where there is a lot of crime you would think that they would hire great security? NO. When they first opened these apartments they had great security that would be driving around the complex all night. NOW, they downgraded to security that we cannot find EVER.. There has been so much theft in the buildi... read more

Jewel P 

on BBB

4 years ago

Short and Sweet. I live in Denver, Co. Letter from Health Dept no hot water for 3 months. Letter from Health Dept due to sewage coming out of my Dishwasher. Letter from Plumber saying they were told of issue 3 years ago and didnt want to pay to fix it. Letter from Management saying if I didnt sign a new lease my rent would triple.\Email from management saying the Dog monthly charge could not be removed from NEW LEASE even though I put him down the year prior and I needed to prove it which I did. Letters from former tenants f... read more

Elizabeth F 

on BBB

4 years ago

Literally do not live here unless you want to pay thousands in fines. It’s obvious that there are times when they’re meeting goals or something because the fines come out of no where and make no sense. Then, if you don’t pay right away they call and call. After moving out months ago today I was notified of an over $1,000 bill with no explanation as to why....during a recession and pandemic. COOL. There’s also bias about which rules for the apartment apply to which residents. Also, it’s not really fun to go into the office an... read more

Christopher H 

on BBB

4 years ago

Terrible company, and with all of these other reviewers, I am not alone. My problem is with the **********, which is one of Avenue5's apartments. 1) First of all there is an excessive amount of black mold around the apartment. 2) They are very reluctant to help with noisy neighbors, and charge excessive fees to move units. 3) They raise the rent excessively every year. 4) They do not respect military clause in their lease, I ended up having to live their a few months vacant due no help. 5) They charge unwarranted fees upon m... read more

Kevin T 

on BBB

4 years ago

This company recently purchased a property that I was already living in. I tested positive for Covid-19. I did the responsible thing and came home and quarantined. My car was parked in a legal public parking spot at the complex. The property had my car towed. It cost me $178 to get my car back. Now the manager is sending the office staff to argue with me about reimbursing me the money. Since they wrongfully towed my car. The manager is spineless and won't even talk with me about the situation. 

Terri B 

on BBB

4 years ago

I agree with Bradie A ! I am a tenant at Kent Place of 5 1/2 years now and agree with numerous other tenants with her complete post on Kent Place Properties on the BBB site. Since this letter to BBB was written numerous tenants were written a letter by Avenue 5's Legal counsel demanding that we Cease hostile communication with Avenue 5 management, owners, investors etc.. Tenants reached out to all mentioned in the letter because Avenue 5 was not addressing the numerous issues. I received a email from Avenue 5 the property ma... read more

Bradie A 

on BBB

4 years ago

I am writing as one of and at the behest of MANY neighbors of mine at Kent Place Residences, managed by Avenue 5 Residential property managers, in Englewood, CO. Fifty or more of said neighbors have been actively involved in attempting to remedy the security, safety and management situations here, at our homes, for months now. After in person efforts to rectify the copious issues first with on-site, then local senior management garnered no results written communications to JP Morgan (asset managers) and Tennessee Consolidate... read more

mrUniverse 

on BBB

4 years ago

Billing department called during global pandemic trying to collect and even recommended I spend my stimulus check to pay off bill when he knew I have been out of a job for over a month. He was aggressive in his tone and vocabulary and before he ended he called made a joke regarding my health and my wife's, even though we both are at risk of dying from COVID19.