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Boulder Creek
- Residential Leasing
- Riverside, CA
About this business
Boulder Creek Apartments in Riverside offers studios, 1 & 2 bedroom apartments with a unique mountain resort design & convenient access to 215, 60, 91 freeways
Location details
2442 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible experiences with very little communications for issues for property elderly mother lives at in Garland, TX. Only elevator in her section keeps failing putting her & neighbors in life safety issues. Don't work to fix quickly and aren't helpful in trying to locate her to first floor. Would never recommend this property!!
Business response:
We are sorry to hear about your mother's experience at one of our managed properties, and will route this message to the on-site team as well as our regional leadership team so that we may escalate this issue.
Completely FRAUDULENT company! They decided to arbitrarily increase our rent $600/month (WHO DOES THAT???!!!??) which we told them we could NOT afford!!! We had been excellent tenants for several YEARS, but instead of trying to work with us (which we pleaded with them to do), when we told them we had no choice but to leave, they hung us out to dry on the 30 day notice legality. We were FORCED out. When we moved, they slapped us with a bill of around $7K, and when we (obviously) couldn’t pay, they filed a judgment against us!... read more
Business response:
*******, we are sorry to hear about this incident, and we would like to learn more so that we may investigate further and determine what your options may be to help rectify the matters that you described. Would you please contact us at hello@avenue5.com with the name of your property so that we may follow up? Thank you.
Took them 2.5 weeks to get them to respond to my application only to be told I was denied. The one guy who answered the phone said the property manager was at another complex and left me with the feeling that he was disinterested in my plight. Mind you, this was after numerous phone calls to the property inquiring about my application. I have NEVER been denied at an apartment complex before. Now, in order to dispute the decision I was told to contact their screening company **** ****. Upon calling, I was met with an automate... read more
Business response:
We regret to hear about your application fee experience. As per federal, state, and local fair housing laws, we are required to apply the same screening criteria to all prospective residents, which is why screening decision overrides are not possible. However, we are sorry that it took you so long to receive the screening results, and we will be happy to follow up with our screening team to make them aware of your frustrations.
I really don't even want to get in to my experience living at Kota North Scottsdale in Arizona. We moved out back in April, received our refund check and have lived happily at a better all around apartment complex. That's why, after almost 3 months later I receive an email from their parent company Avenue 5 stating I owed $117.45. The email did not state what the charges were for. Many phone numbers on said email said to call Avenue 5 with any questions. I called the billing department and was transfered to Andell I believe ... read more
Business response:
We are sorry to hear about your experience with our billing team, and will be happy to contact them today to see what may be done given the situation that you described. Thank you for bringing this to our attention.
They are thiefs. The worst management always. They added so many fees to my rent in order to make me leave the place. I am taking them to court. I will see them in court.
Terrible. Horrible. Told us we were getting an apartment thats never been lived in, get there and the apartment is **********; dirty, appliances were broken; definitely was lived in and *** cleaned beforehand. When we addressed the manager all she said was we needed to sign the lease, refused to clean the apartment and we still had to give the full deposit. Later on, they made us pay a big fine for having a guest with us in the gym.. when it says youre allowed to bring a guest with you. One month were off $1 on our rent and ... read more
Business response:
We are sorry to hear about the experiences you described, and will be happy to follow up with your on-site team as well as your regional leadership team regarding these experiences. If you would like for us to follow up, please send the name of your property to us at hello@avenue5.com, along with your preferred contact method. Thank you.
My fiance and I applied to live at one of their properties at the beginning of February and we paid a security deposit to reserve an apartment. They came back next week and said our applications were declined. No reason or description given, and they began the process of sending us through a credit remediation specialist. We declined, and went our separate ways. it is now June 2nd and I have yet to see that security deposit come back to us. They've given us every excuse under the sun, completely neglected our emails and call... read more
Business response:
We are sorry to hear about your deposit refund, and thank you for bringing this to our attention. We will follow up with the property on this matter today and ask them to expedite payment to you.
We gave a 45 day notice to break lease - they want to charge us for the remaining months. 10 thousand dollars. The living conditions were terrible - My mom literally could not manage health-wise to live in those conditions. We explained everything as best we could. We have been very cooperative, paid on-time. Even though none of our complaints were addressed. This is criminal - please help
Business response:
We are sorry to hear about your experience, and would like to assist you. Please send us an email at hello@avenue5.com so that we may help, and be sure to include the community name as well as your mother's contact information, if she was the leaseholder. Thank you.
They don't even deserve the one start I HAD to give. Like everyone else that ranked them poorly, I agree that their professionalism stinks. They took my deposit, told me I was "approved" and then sent me the "Welcome home" email telling me they needed another $375 upon move in. Nobody EVER verbalized that to me. I've asked for my deposit back--NOPE. People--save your time and energy--Go elsewhere.
Business response:
We regret to hear about the communication issues you experienced. Would you please contact us at hello@avenue5.com with the name of the property so that we may conduct further follow up on your behalf? Thank you.
Frequently asked questions about Boulder Creek
How is Boulder Creek rated?
Boulder Creek has a 2.8 star rating with 391 reviews.
When is Boulder Creek open?
Boulder Creek is closed now. It will open at 9:00 a.m.
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