Boulder Creek

Brentnauer 

on BBB

3 years ago

The management at their Lookout at the Ridge property is absolutely horrific. Lies on top of lies; Manager Coleen's vocabulary is limited to defections and excuses. The only thing she seems to do with any reliability is tow resident's vehicles while she watches from her office. We were moved into a townhouse with a fence that had fallen over, a broken window, a non-functional A/C unit, a non-functional furnace, holes in the flooring beneath the carpet upstairs (the actual subflooring, not just the carpet) and a myriad of oth... read more

Cesiah S 

on BBB

3 years ago

I would like to send out a warning to current or potential residents of ANY Avenue 5 Management properties. They are the WORST!!! I moved out of one of their properties, that they no longer manage, but did manage my last year living there, a year ago, in Everett WA. They sent me, via mail, the Move Out Balance along with the check list I filled out when I first moved in. On that check list, I stated that the carpets were not 100% clean. They were OK. I ended up TALKING on the phone with the Avenue 5 billing department and I ... read more

anon 

on BBB

3 years ago

Made us pay $255 for prior resident pet hair cleaning 

Ashley S 

on BBB

3 years ago

I will always stay away from management companies with this low of a rating because it usually means mismanagement of their properties, unauthorized charges on your account, and unwillingness to work with anyone. I experienced all three with this company! I didn't sign a lease with them, they ended up purchasing a property on the day I moved out, then proceeded to charge me over $1000 unnecessarily just because they could. When you try to dispute with them, they become condescending and unwilling to work with anyone. Then th... read more

James O'B 

on BBB

3 years ago

Avenue5 has been responsive to every request we've had, and it's plain to see they're extending themselves to upgrade many aspects of the property we're at in Kent, WA. Reading other reviews, I'm thinking it may be hard to appreciate a good property management group unless you've experienced a bad one. This complex has been owned and managed by TWO groups prior to Avenue5, and both were uninvolved and disinterested. Probably helps that they were HQ'd in South Carolina and Utah, whereas Avenue5 is right here in Seattle. Whate... read more

John G. 

on BBB

3 years ago

I have now lived at two different Avenue5 properties, one in Seattle and one in Spokane. I have had nothing but excellent experiences at both properties. The staff at GoGo Heights is attentive and helpful. The management did everything they could to help me deal with awful residents that they couldn’t evict due to the moratorium, and when I moved out they helped me get the maximum refund possible. I would definitely recommend Avenue5 properties to anyone looking. 

tyanna m. 

on BBB

3 years ago

if i could I would give this place 0 stars! I have never had such a horrible experience with apartments like I did with Villas at Vine! The worst experience ever and I didn't even move in yet. They had known for a month that I was needing to move in on April 23rd. April 23rd my apartment still was being renovated and I knew nothing about it until I got there with a ***** with all my stuff. the floors still needed to be done, the cabinets still needed to be done, there were no blinds on the windows, the appliances were still ... read more

ET E 

on BBB

3 years ago

I applied to Kota North Scottsdale. 2 week application process just to be told I’m denied and then approved. Once approved, Kota increased my proposed rent about $80. This place took 2 weeks to “approve” me just to increase my rent. Do not lively Kota North Scottsdale, they will just steal your money and waste your time. By the way, I have stellar credit and rental history and make $80k a year and still went through these hiccups. I decided to rent elsewhere and was approved in 24 hours 

Jane S. 

on BBB

3 years ago

The complex to far too long to complete and blamed everything on the application. Also, given a generic and vague explanation of the reasoning behind their decision.