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Boulder Creek
- Residential Leasing
- Riverside, CA
About this business
Boulder Creek Apartments in Riverside offers studios, 1 & 2 bedroom apartments with a unique mountain resort design & convenient access to 215, 60, 91 freeways
Location details
2442 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Resident at Brentwood Oaks. I am flabbergasted at the way we are being treated as tenants who have never caused one problem. Suddenly when we ask that the conduct of a maintenance man be remedied because he and his wife who live above us are smoking marijuana and we have complained and now being retaliated agai st in violation of the Lanlord Tenant Act.
Business response:
We are committed to following all federal, state, and local laws, so your review is of great concern to us. We appreciate you making us aware of this situation, and we will follow up with the regional leadership team overseeing this property today.
I discoverd black mold in my apartment in the bathroom when i asked the apartment staff to fix it they used a sander to send all the debris from the wall including mold airborn to where it filled my bathroom and living room then they procceded to patch the wall up and told me that my problen was resolved a couple of weeks later it showed up again in my bathroom for the second time I asked for them to remove the mold and they repeated what the steps the maintenence staff performed the first time they worked on removing the mo... read more
Business response:
***** we are sorry to hear about your resident experience, as what you described does not meet our expectations for service. We would like to follow up with the regional leadership team overseeing the property. Would you please contact us at ******************************** with the property name so that we may escalate? Thank you.
My fiance and applied @ GlenBrooke apartments location. We placed a $200 holding fee for our unit that we were told would have "brand new hardwood flooring. " About close to us finishing our application process our unit was given to someone else. Even though we had the expectations of the unit being in pretty good shape. As we were told we qualified for our unit. The manager said she was going to do a walk through to make sure the unit looked good and was in good shape. I even asked if this unit had new hardwood flooring lik... read more
Business response:
Your account of your application and walk-through experience is of great concern to us, and we will pass your review on to the regional leadership team overseeing the property. We thank you for making us aware, and are sorry about your unsatisfactory experience.
Stole my data and opened a credit card when I applied to live there.
Business response:
Your review is distressing, as we value our customers' data integrity and would never want to violate the trust that you placed in us. We would like to learn more about this incident. Please reach out to us with your contact details and the name of your property so that we may investigate this concerning situation further. Thank you.
Negative stars. This property is a joke. Im getting a $115 "back dated" charge on my rent for trash that they "miscalculated" . I have been here over a year and somehow they are just figuring this out? They also gave me a trash violation for having my trash in a bin, outside my door, as stated in the lease. The trash seems to miss my apartment most weekends and so i walk to to the trash chute myself, yet still pay the $35/month trash fees and now an additional $115 because no one knows how to do math apparently. On top of al... read more
Business response:
We regret to hear that you have not had a pleasant experience at your property, and would like to follow up with your on-site team regarding the issues you have described here. Would you please reach out to us at ******************************** with the name of your property so that we may assist? Thank you.
Fraudulent charges of renter insurance every month. When I provide my own insurance that has better coverage. They have tried to charge me renters insurance constantly. I accidentally paid for the insurance theyre now refusing to refund me.
Business response:
We are sorry to hear about the renters insurance charges. Please reach out to us at ******************************** with the name of your property so that we may follow up on your behalf and ensure that this issue gets resolved. Thank you.
Avenue5 manages Paceline since spring 2022. They were made aware of the toxic mold present in unit 125 and did nothing at all to remediate the mold after independent labs confirmed the mold that resulted from a water leak from the unit above. Maintenance comes to fix the leak then plays dumb a month later like the leak wasnt from the ceiling. No it leaked and it caused mold and now your responsible. Your last month of rent will never be paid. A king ****** court will find you responsible for these damages. Do you want a King... read more
Business response:
We are sorry to hear about the maintenance issues in your apartment, and appreciate you making us aware. We will follow up with the team today to further investigate, and escalate this matter to your property's regional leadership team as well.
BEWARE Avenue 5 Residential took over as property management for the **************************, in **** ** in December of last year. Roscoe ********** was my original property management company. They were easy to work with. Since Avenue 5 has taken over the complex is at a very low occupancy rate. When I received rent increase of $400 on the 58th day till lease end.I tried to contact office several times via phone, during office hours.Office was often times closed during posted business hours. In the first 3 months of Aven... read more
Business response:
******* we are sorry to hear about the communication issues you experienced with regard to your renewal, and we would like to follow up on this matter today. We will escalate your review to the regional leadership team overseeing your property so that they may contact you.
If I could have found another company to live with, I definitely would have. Everything was great while living there honestly. The staff was very friendly, though sometimes hard to get ahold of but I fully understand the lack of staffing across the nation currently. But the move out process, was the biggest pain and after reading other reviews I realized we all have the same issue... They took our security deposit and charged us an extra $300 on top which I have still yet to get an itemized ****, but when called she said it ... read more
Business response:
We regret to hear about the billing issues you faced upon move-out, and we would like to escalate this matter so that you may learn more about your move-out charges. Please reach out to us at ******************************** with your property name so that we may further investigate. Thank you.
Frequently asked questions about Boulder Creek
How is Boulder Creek rated?
Boulder Creek has a 2.8 star rating with 391 reviews.
When is Boulder Creek open?
Boulder Creek is closed now. It will open at 9:00 a.m.
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