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Boulder Creek
- Residential Leasing
- Riverside, CA
About this business
Boulder Creek Apartments in Riverside offers studios, 1 & 2 bedroom apartments with a unique mountain resort design & convenient access to 215, 60, 91 freeways
Location details
2442 Iowa Ave, Riverside, CA, 92507, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Appears that the treatment with ongoing management styles are still very much influenced. People in charge and providing customer service to residents should always take the upper stand in problem resolution. Instead the unprofessionalism that has happened over time and for a manager to say they dont have time to talk about concerns is beyond me. When it comes to setting rules it has been seen that some persons of management will take there own accordance to enforcing something that isnt even in the lease agreement nor docum... read more
In regards to The Landing at **********. Property manager **************** called to get an updated quote on an apartment. Spoke with property manager, *******. She quoted me 1300-1400. I put in an application same day. The next day I visit the property and they let me know rent is now **** and I was still approved. I stated this is not what I was quoted and the staff said manager will look into it. Almost a week went by with me calling daily. No response. I visit today to finally get answers and they are reluctant to refund... read more
Business response:
*****, we are sorry to hear about the pricing communication issues, and will route your message to our regional leadership team to see what may be done. We appreciate you making us aware.
If you want to get something accomplished at the office, do NOT speak with *************************. ***** treats residents like her personal therapist, and will use your valuable, irreplaceable time as her therapy hour if you step into her office (no pun intended). ***** will burden you, traumatize you and/or re-traumatize you with stories of how her babys daddy beat on her, beat on her while she was pregnant, the heart attack, etc. Its extremely unprofessional, and unkind as a person to dump all of this on residents, espe... read more
house infested w maggots they never came to find source or send pest control. place is managed all by temps who do not care about property DO NOT LIVE AT THE ***** its a dump
Business response:
Your review is concerning to us, as it is our priority to ensure that all of our residents enjoy a comfortable living experience. We thank you for bringing this to our attention, and will follow up with the regional leadership team immediately on this matter.
I just had the most horrible experience with the staff at the leasing office The staff was very unpleasant and disappointing.******* was very rude, disrespectful and honestly I felt discriminated against, I have never in my 44 years of life felt or have been made feel this way before.******* was extremely, rude, and inconsiderate & honestly needs a training moment. When people have questions it is okay not to know the answer and say that they don't know instead of becoming defensive and disrespectful and insulative.Mistreatm... read more
Business response:
We are sorry to hear that you had an unsatisfactory experience with one of our associates. Would you please reach out to us at ******************************** with the name of the property so that we may further investigate? Thank you.
I have lived at sunset ridge apartments managed by avenue5 for 3 years. When I moved in I was assured that everything was brand new. We lived without internet for almost 4 months. I had to drop out of school. The nails in the carpets stick up through the floor and cut you bad. They said the carpets were fixed but there were still nails poking through. I moved downstairs from my old and had the same problem. I put in work request after work request but nothing was ever fixed UNTIL I had a dispute with the landlord regarding r... read more
Business response:
Your review is concerning to us, and we are sorry to hear about your experience. We will follow up on your statements with the regional leadership team member overseeing your property to determine what steps may be taken to make you more comfortable in your apartment home. Thank you for making us aware.
This has got to be the most incompetent management company Ive ever seen. I live currently (unfortunately) at ***************** and FOR MONTHS have been speaking to management about my neighbor who plays music almost every single day from midnight to 630am and then starts a long day of screaming at her kids. Not to mention the fact that the cops are constantly here, the same neighbors kids and other kids run around all day vandalizing things and kicking peoples garage doors. I cant wait to find a new place and get out of her... read more
Business response:
We regret to hear about the experience that you and your family have had at this property, as we strive to provide a comfortable atmosphere for all residents. We will reach out to your property and regional leadership team today regarding this matter.
Ive been a resident for 8 years. A good, clean, reliable resident. I moved here initially as it appeared to be the perfect spot for seniors. It actually was until Avenue5 assumed management. Since then, maintenance calls are left attended unless its an actual emergency and then maintenance on call responds in a timely manner. Messages left for the Manager are totally ignored. Rent checks are held for months at a time before depositing. Last but surely not least, the management personnel and some maintenance workers are the m... read more
Business response:
We are distressed to hear about the issues that you have encountered, as the service you have described does not meet our standards for quality. We thank you for taking the time to make us aware, and will follow up with the property team and regional leadership team today.
Absolutely atrocious company. Just moved out of their 7th west location. Terrible building - we were the first tenants to live in our apartment. Upon first moving in, our apartment had absolutely no HVAC, for two weeks until they were able to come out and fix it. 1 month in, our tub cracked. Maintenance guy came up and slapped some caulking on it. Looking at the building, you can tell they cut corners. Molding doesn't line ** in several spots. On the outside, the large 10x10 or so tiles they put on as fascia don't have grout... read more
Business response:
We are sorry to hear about the maintenance issues you encountered. The experience you had was not in line with our resident service expectations, and we appreciate you making us aware so that we can work with the regional leadership team to implement improvements. We will be happy to follow up on the status of your deposit refund today to see what can be done.
Frequently asked questions about Boulder Creek
How is Boulder Creek rated?
Boulder Creek has a 2.8 star rating with 391 reviews.
When is Boulder Creek open?
Boulder Creek is closed now. It will open at 9:00 a.m.
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