Bob Rohrman Mitsubishi

Brian S 

on BBB

a year ago

This business is a complete joke. They are all committing numerous amounts of fraud, and they have been sued numerous times for this reason. They wont return your phone calls, and they wont give you plates for your vehicle if you are out of state. For some reason we purchased a vehicle in September, it wasnt funded until October, and here its January and our tags expired in December. Specifically Acura of Palatine. Specifically ****** who is the finance manager. He signed names he wasnt supposed to, payment packed our deal, ... read more

Kristie B 

on BBB

a year ago

I purchased a vehicle from ****** ******* in June 2021. I bought the extended warranty and promised the money would be returned if I didn't want it any longer. The ****** was totalled on july 2023 and I contacted ******* (Finance Mgr) and the General Mgr. and was told the money would be sent back for the prorated portion.As of Nov. 2nd no money was ever returned. They just tell you stories - this is not a company to trust. 

Linda C 

on BBB

a year ago

I bought a used car on a Friday. The car broke down on a Saturday. They would not work with us or help at all. They were very rude. DON'T buy from there if you want a car that runs. 

Nadia T 

on BBB

a year ago

I financed a basic trim 2023 k5 with ************** in Oct. 2022. I had just turned 21 and my credit score was 806 and I completely got taken advantage of. I asked for a small black reliable compact car that is good on gas because I travel often. Well I ended up with a white basic trim k5 which is fine I compromised. What is not fine is the car is worth $30-32,000 and I tried trading my car in a couple months ago (my family was hit with a tragedy and need to trade both our cars in for 1) only to find out a whole bunch of stu... read more

Brandon S 

on BBB

2 years ago

Took our Sequoia here to get transmission issue diagnosed. Mechanic improperly diagnosed issue as engine wiring harness and ECU, quoted **** + to fix it. In the process of doing this they broke 5 bolts and charged me 800 to fix them. During the time my vehicle was there, the technician assistant would not answer my phone calls or call me back. When I finally got a hold of them the tech assistant was dishonest and unapologetic as to why my vehicle was in there two weeks and no progress had been made. At this point I have paid... read more

Tyann S. 

on BBB

2 years ago

Bad experience! Found a vehicle that we wanted to purchase, agreed on numbers and told them we would be financing externally. We offered a security deposit multiple times, they wouldnt allow us to put one to secure the vehicle. Our credit union has our application in process and check was to be ready on Monday. Told them we were good to go and would be picking up the check. They wouldnt give me a purchase order because we wouldnt have the check until Monday but said if we would let them submit our credit app, that would secu... read more

Mikyla M 

on BBB

2 years ago

Worked with *******************. Husband was sold a car with a bad transmission and broken back seat. Mind you, before purchasing he asked for an ODB scanner to check the car. The dealership said they do not have one and he couldnt hook the car up to check for problems. He was unable to purchase his own for a while as shipping was delayed and the car was needed immediately. There is a garage where people are working on cars on site, how would you not have this? No joke, check engine light came on the *** HE PURCHASED IT on h... read more

Charlene V 

on BBB

3 years ago

I have leased multiple cars from Rohrman. I was finally in a position to purchase one, and I bought out my lease. ****** was a phenomenal salesman and helped me a lot. The finance end, however, was a struggle. I ended up trading in that car within a month of purchase, so I filed a request to receive a refund on some of the optionals. I never received confirmation that it was put through, and even when checking back in did not get a response from *********************. I called and spoke to a very professional man named *****... read more

Rick D 

on BBB

3 years ago

I just had service this past weekend, *********** was bad:1) they charged me more for the service than quoted over the phone 2) the interior of the car was not like it was when I gave it to them 3) told me car was supposed to be ready in a "few mins" and 30 mins later I had to go get it 4) Spoke with the service manager, he was rude, condescending, cut me off whole speaking with him.I was working with sales here to buy a new car, but I will not shop here. I will not be treated like this, I am the customer.