This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Bill Brown Ford
- Livonia, MI
About this business
Location details
32222 Plymouth Rd, Livonia, MI, 48150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they could offer me a loaner while they fix the things they messed up on my truck when they had it in for repairs the first time for almost a month... theybe had it again this time for a week still haven't even diagnosed what they messed up .... my truck was fully functional when I brought it to them just leaking diff fluid... they replaced the whole rear end, kept it for 3 weeks waiting on parts charged me almost 4 grand and gave me my truck back with 4x4 not working .... they tried to play like that they didn't do it it wa... read more
Business response:
Thank you for your feedback about your repairs for your truck and the 4x4 not working, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? -Kelly McMullen, GM, kmcmullen@group1auto.com
RecommendedGo see Dave Cynar at Cavalier- best in the business!!
Business response:
Thank you for choosing Cavalier, we appreicate your great review!
We had a bad experience with them also. Took the edge in with a loose piece of trim above the windshield. They took it on a “test drive” , which was unnecessary, and the piece blew off. Then they tried to say it wasn’t there when the car was brought in and tried to charge >$300 to replace it. Also had an engine light that was coming on intermittently (no weird engine noises and it ran fine) they told us we needed a new engine! We took it to another mechanic and it was an intermittently leaking water pump- huge difference!! W... read more
Business response:
Hi CarolandDave, thank you for submitting your feedback. We have forwarded your review to our ownership team, and they will be looking into your comments with the appropriate management personnel.
RecommendedVery nice service no hassle
Recommendedgreat place to buy a car! love my new explorer!!
Business response:
Thanks for your review, Amy! We're glad to hear you had a good experience with us. Enjoy your Explorer, and let us know if you ever have any questions!
We had a bad experience with them also. Took the edge in with a loose piece of trim above the windshield. They took it on a “test drive” , which was unnecessary, and the piece blew off. Then they tried to say it wasn’t there when the car was brought in and tried to charge >$300 to replace it. Also had an engine light that was coming on intermittently (no weird engine noises and it ran fine) they told us we needed a new engine! We took it to another mechanic and it was an intermittently leaking water pump- huge difference!! W... read more
Recommendedmy daughter got a great car there. she loves her pt cruser. randean is an awesome salesman. he is with you every step of the way!
RecommendedGreat people to work with. I live in Catawba County but I drive to Statesville to have my car service. Tyler always takes care of me.
Business response:
Dianne, we appreciate your feedback of our Staff's outstanding service! We hope to be of service to you again! Take care!
RecommendedThey are the very best people I have ever delt with. I have owned Fords my whole life Which is a pretty long time I have found that Ford has always done themselves pround
Business response:
Joann, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for choosing Crown Ford Inc, and we hope to see you again soon! Safe travels!
Frequently asked questions about Bill Brown Ford
How is Bill Brown Ford rated?
Bill Brown Ford has a 4.6 star rating with 6,068 reviews.
When is Bill Brown Ford open?
Bill Brown Ford is closed now. It will open on Monday at 9:00 a.m.
Browse nearby in Livonia, MI
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com