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Ben Franklin Service Plumbing
- Other
- Mount Pleasant, SC
About this business
Locally owned and operated. 100% satisfaction guarantee. Reliable and dependable service. No job to big or small.
Location details
2612 Larch Ln, Ste 104, Mount Pleasant, SC, 29466, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My septic line from in back of my house to the street needed to be replaced due to age and roots in the line. I called on the weekend and the owner very quickly returned my call and set an appointment to give me an estimate. Billy arrived right on time and explained what would need to take place for my project. I received a price promptly (I got 5 estimates from various companies) and after speaking with other service providers, decided to go with BF. They always arrived promptly and were friendly and courteous. There was a ... read more
Prompt and very reliable.
0wner called and was very interested in helping with any issues. I was greatly pleased with the follow-up. .
Business response:
Mr. Jim, Per our discussion on the phone today, Informed you that I am the owner and we discussed your service call in detail as well as potential solutions to your unique drain clog. As discussed, the technician that serviced you is one of the very best. Treatment with Bio-Ben solution is the most non-invasive means of clearing the clog since you have a non-removable drain grate. In line with our 100% satisfaction guarantee, we will continue to help you until we get your problem solved. As you can see in other replies, I ta... read more
What a ripoff! For what they charge to fix a leak I could buy an entire faucet assembly- two actually. They don?t tell you that until you?re committed to the $89 trip charge. By then they?ve got you over a barrel. And after I finally agreed the guy told me that my faucet have a lifetime guarantee. Talk about shady!!
Business response:
Mr. Barry H I am the owner of Ben Franklin here in Charleston. I have attempted to contact you personally and left you my personal cell number so that we may be able to rectify any part of the service call that may have been inconsistent with our 100% satisfaction guarantee policy. Make no mistake, this business is how I feed my family and every review is taken very seriously. I have personally reviewed the details of your recorded call and I am prepared to speak to you at your convenience. I promise you that there is nothin... read more
I contacted Benjamin Franklin and spoke to them and made an appointment. No one followed up with my scheduled appointment. I sent an email with no response as well. I would not recommend this company.
Business response:
Mr. G, As we have corresponded, we have apologized that this call was lost in transition of our dispatch software. As I stated in my apology, my family and I have recently purchased the company and are investing a great deal of money into systems to better serve our customers. We are heavily vested and dedicated to building benjamin Franklin Plumbing into the very best service plumbing operation in the Low Country. This oversight was unfortunate. We have since provided you a technician to price your project and hope that we ... read more
Repairman was superior to any I have dealt with in the past and the price was competitive.
Punctual (which I value a lot ). Competent and polite technician. When a question arose about the installation of the gas line ( to be connected to a fireplace) he didn't guess but took the time to contact the fireplace company first hand. Highly recommend.
Perfect - Very Professional
Business response:
Thank you Earl. It's our pleasure to serve you!
Came immediately and on time, conscientious..
Frequently asked questions about Ben Franklin Service Plumbing
How is Ben Franklin Service Plumbing rated?
Ben Franklin Service Plumbing has a 4.3 star rating with 374 reviews.
When is Ben Franklin Service Plumbing open?
Ben Franklin Service Plumbing is closed now. It will open on Monday at 9:00 a.m.
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