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Ben Franklin Service Plumbing
- Other
- Mount Pleasant, SC
About this business
Locally owned and operated. 100% satisfaction guarantee. Reliable and dependable service. No job to big or small.
Location details
2612 Larch Ln, Ste 104, Mount Pleasant, SC, 29466, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Professional - Actually this the second time I used Benjamin Franklin. (New water heater, new facet and new lines to washer)
Business response:
Thank you, Earl! We appreciate your business and your kind review. We hope we can be of service to you again soon.
Service was excellent. Jeremy was great. Showed up at the appointed time and walked through the entire process. Very professional, definitely recommend to anyone.
Business response:
Thank you, Michael!! Jeremy has been a very positive addition to our company and we are proud of him. Glad you had a good experience.
Business response:
Thank you for allowing us to be of service to you regarding your water heater. We realize that there is never a good time for a plumbing issue and realize your have a choice in plumbing professionals. Thank you for calling Benjamin Franklin Plumbing.
Excellent service and knowledge! Thank you.
Business response:
Thank you for your kind review. We strive for 100% customer satisfaction. We appreciate your business and look forward to serving you again.
I had the tub faucet running and the lever wouldn't work. I had already removed the cover so it took their guy just a look at it to see that the small part needed to be replaced. The part itself likely cost $15-20, and it took him 15 minutes to finish the job. The real surprise came when he charged me $380 for it. This was extreme over-charge and I mentioned that but he could not care less. So guys, BEWARE of Benjamin and Franklin Plumbing as they are big rip-offs.You would hope that HomeAdvisor would do a better job of scre... read more
Business response:
Mr. Jay - I am very sorry that your experience was less than 100% satisfying. As you can see by our many reviews, we are not a "rip-off" and have been screened thoroughly. This is in large part to our great plumbers as well as my commitment as an owner to 100% customer satisfaction. This is taken very seriously as it is how I feed my children. I take exception to any insinuation that our business is less than 100% honest and hope that you and I can discuss your experience and that we can rectify your image of our company. Pl... read more
My plumber was Russell. He was excellent. He came to the house for the initial pipe repair (busted hot water line under the house), then for a second visit to replace the hot water heater and additional piping. But on the 2nd visit, they sent some hot-shot companion plumber who was trying to up-sell me on all sorts of stuff. I'm not an idiot, and I know the trades, so it was evident that they sent this guy with Russell because they felt Russell was being too honest and not trying to sell me stuff I didn't need. I've seen thi... read more
Business response:
Dear Mr. Mark, Thank you for your candid and constructive review of our services. Please know and have confidence that ownership reviews all call scenarios as reported by the techs. In your case, Russell reported that we may have had a situation and where the technician working with him that day may have been operating outside of our core principles for customer service. Our job is to assess, diagnose and consult with customers to meet their needs. And then to execute with superior craftsmanship. No more no less. This is tak... read more
My plumber, Billy, was incredible. He was professional, and worked hard to meet all my needs. I could not be happier!!!
Business response:
Thank you very much for your kind review. We greatly appreciate your business and look forward to serving you again in the future. Thank you for calling Benjamin Franklin Plumbing.
Ricky was a pro!!
Business response:
Thank you Ms. Jill!! It is a pleasure to do business with you and we appreciate your business.
Business response:
Thank you for your review. We love our customers.
Frequently asked questions about Ben Franklin Service Plumbing
How is Ben Franklin Service Plumbing rated?
Ben Franklin Service Plumbing has a 4.3 star rating with 374 reviews.
When is Ben Franklin Service Plumbing open?
Ben Franklin Service Plumbing is closed now. It will open at 9:00 a.m.
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