This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Basin Burger House
- Restaurants
- Midland, TX
About this business
At Basin Burger House we take pride in serving the most delicious food around! Every gourmet burger comes from a special blend of fresh, never frozen brisket, short rib and chuck. That's just the start of the fun though...our buns are baked in house every day giving Basin Burger House the smell of your favorite bakery! We hand slice our fries before frying them up to make sure you get only the freshest ingredients. It's easy to roll a couple of frozen patties off the back of a truck and serve it up as your own creation, but ... read more
Location details
607 N Colorado St, Midland, TX, 79701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been there twice the last 2 Tuesdays. Service is non-existent in this building. Order a drink, 45 minutes later it arrives. Our whole table would wait for each item we order for at least 30 minutes after ordering. Drinks, food, shakes, the freaking ticket! Place closes at 9 and at about 920 everyone was gone except our table. We didn't get our ticket til 945. It's just horrible service for such a nice looking establishment.
Business response:
Eric there really is no explanation for the very very poor service you have received at Basin Burger House over the last 2 Tuesdays. While we do have some major changes going on, there is absolutely no excuse for our customers to leave feeling the way you did. Please email me privately at Lee@basinburgers.com so I can make this up to you. Thanks!
overpriced for not very good food...service is terrible. management is worse. dont recommend!
Best burgers in Midland I love the Black and Blue and the Green Chili burger! So effin bomb
Best Food Ever , service and Management is great! One of my favorite places in Midland
Business response:
Can't wait to have you back Callie!
We have tried to eat here 3 times over the last 2 years. The first it took an hour before we left because they seated everyone around us first. Even people who walked in after us. The second time the food was terrible. Tonight we were told 15-30 minutes. We waited with 4 hungry children for the 30 minutes them left when they seated a party of 12 before us when only 2 in their party had shown up. If we had been told a big party was in front of us we would have gone somewhere else and not been upset. But call aheads should not... read more
Business response:
Kelli I'm very sorry you've had another bad experience with us. Please contact Lee at Lee@basinburgers.com so he can get a little more information from you. We appreciate your honest feedback and completely understand your frustration and disappointment. We look forward to speaking with you soon.
I tried this place again after I swore it was one of the worst dining experiences I've ever had. Well I was provided the same poor dining experience I'd expected. Took 45 minutes to receive our lunch plates, the food wasn't impressive, the fries were inedible and our overpriced dessert showed up to the table looking as if it was dropped on the floor then served by a bare hand. Needless to say this will definitely be my LAST time dining here.
Business response:
Amee we hate to see reviews like this. The poor service you have received during recent trips is not acceptable. Please email Lee@basinburgers.com so that he can get more information about your latest trip to Basin Burger House. Thanks for the honest review.
This is by far one of my favorite restaurants...THEY ROCK!!! They have a variety of things to choose from besides burgers, but you'll be kicking yourself if you don't get one! They are so flavorful, juicy, & their house baked buns just top it off. Their executive chef Gabriel whips out some of the most phenomenol dishes with the execution of Michelin star restaurant. Everyone needs to go check this place out...it's a great place to take the family, or go kick back with an ice cold beer & watch the game! ;)
Business response:
Autum we are so so happy that you love our restaurant as much as we do! Thank you for the kind words on this very cold Monday. We'll see you again soon!
Great food and atmosphere. Midland needed a fancy place for grub downtown!
This place was awful. Food arrived cold, after waiting about an hour for it to get there. Orders were wrong and my sons bun was slimy. 82$ bill never again.
Frequently asked questions about Basin Burger House
How is Basin Burger House rated?
Basin Burger House has a 3.6 star rating with 826 reviews.
When is Basin Burger House open?
Basin Burger House is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com