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Bank of America Financial Center
- Banks
- Conyers, GA
About this business
Location details
1088 West Ave SW, Conyers, GA, 30012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have had one of the worst customer service experience with Bank of America Mortgage service. It has been a painful past couple months in trying to reach out to BoA mortgage customer service department to retrieve the additional monthly payment that was deducted via auto-pay from my BoA checking account after i had refinanced with a new lender. Its been approx 3 months of trying to reach BoA customer service and getting various answers regarding where and how the funds are being returned and still no clear answer. I have re... read more
I have been trying for 3 months now to resolve an issue with a HELOC. An issue that did not happen on my end, but when BOA's systems changed over. They reported me to the credit agencies (my first EVER) Destroyed me credit score. The one person who actually DID spend time with me (almost 3 months ago) couldn't figure it out. Fast forward 3 months, I cannot access my account - I can't even pay off because nobody can give me an accurate amount. Every time I log in it gives me a different small amount like $.38, or $1.00. I hav... read more
On June 8th, 2020 there were two unauthorized charges on my Bank of America account. One charge was for $***** from ********, a company that doesn't even service my area, and the other was from ******** for a restaurant named Buona, where I've never eaten in my life, for $*****. I called the company within a couple of days, and by June 9th, there was a credit on my account for these two charges and a fraud investigation had been started. My card was canceled and a new card was sent out to me. On July 8th, 2020 the credits we... read more
Terrible terrible terrible! They are holding my money and won't give it back!
I am GOOPED about all the negative reviews cause in my experience I've only had positive experiences for example when the pandemic hit and I couldn't make my credit card payment on time I contacted costumer service through the online agent and they said they would wave the late fee and not up my monthly payments cause listen 😂 the struggle was real but like overall the app and all the functions and I had and have had no bad experiences with them.
I have had a Bank of America credit card for around 12 years. I have always paid on time until I accidently hit the annoying "Go Paperless" pop up that you had to navigate around before login. So I missed the statement and didn't realize it until it was 10 days past due. They promptly charged me interest and a late fee. So I called and asked them if they would remove those two charges and they said they couldn't. I have other credit cards that have done similar things for me once or twice in the past 5 or 10 years. There are... read more
I have been with Bank of America for a while now... no problems with my account. They have been cashing my boyfriends third party checks for months. All of a sudden I am overdrawn almost 1000.00 bc they say that they don't accept those type of checks!!! I even went with him in person to cash a third party check!!!!!! Now they say everything is on me and it MY FAULT!!!! Wow!!!!! I even accepted what they said at first an asked if they could help me with any overdrafts that occurred subsequently bc of this .. there response wa... read more
There is a charge from Simplisafe on my BOA Credit card $****** on March 26, 2020. I didn't make the order, I didn't receive this system. SimpliSafe refused to reverse the charge, claiming that they can not find it in my account. Filing a fraud claim with BOA was not resolved, BOA claims that I might give Simplisafe my credit card information myself. I have made multiple calls to BOA and the claim is still not resolved after 6 months after the initial claim date, 5 months after the fraudulent claim. I am seeking legal servic... read more
Customer service was beyond the worst I have ever experienced. I have been with Bank of America 6 years coming & the service given today topped it all. No supervisors were on duty to talk to customers due to COVID-19, is what I was told when ask to speak to one and let's add the fact I was hung up on & had to recall to speak to a different representative. The closes branch is hours away and I still chose to stay with Bank of America but will definitely Reconsider after today. I work in customer service everyday, in person or... read more
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 1.1 star rating with 856 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is closed now. It will open tomorrow at 9:00 a.m.
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