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Bank of America Financial Center
- Banks
- Conyers, GA
About this business
Location details
1088 West Ave SW, Conyers, GA, 30012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have been banking with Bank of America since I was 16, I'm almost 30 now. So almost half my life. My mother recently passed away and I am working on closing my mom's accounts and it have been a nightmare working with BofA. My mother thought she had everything in order for her passing - she had a living trust listing me as her trustee, she included her safety deposit box in the trust, she listed myself and my brother as the beneficiary of her accounts. They waited a month to send us the paperwork from their internal estat... read more
Hold times are wayyyyy too long with no callback option. I have a client who needs to close his HELOC so he can complete his refinance but he doesn't have time to sit on hold to do this. He just needs a call back or a direct line to reach someone. I know you guys are busy due to Covid as we all are but you need to at a minimum be able to get a call back.
Bank of America is focused on charging service fees instead of putting their customers best interests first. They charged my checking account a $12 monthly fee because i didn't direct deposit more than $250 in a single transaction. I closed my account as a result. They then targeted my credit card by charging me a $39 fee when I accidentally made my payment 1 day late. I called for a courtesy credit and they refused. They are vultures and I would highly recommend that any one with a brain bank elsewhere. AVOID BANK OF AMERIC... read more
They have made it impossible to get help without being on hold for 90 minutes. No call back option. You just need to be on hold for the entire duration. Bank on site manager was not helpful either. It feels like a third world government run institution. Just plan to be patient if you do business with them. The help on the phone is good when you do get to them.
I have been a longtime customer of Bank Of America (BOA) and have never disputed a charge on either my personal or business credit card. In May 2020 i ordered a smart watch from an online company Ecomerzpro. after 60 days not receiving the product and not getting a reply from the merchant I disputed the charges with Bank Of America. They gave me temporary credit for the charges and sent me emails explaining the credit. When my Sept bill arrived the charge was back on my bill. I called BOA and after 90 minuets on hold and bei... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
BACK OF AMERICA DOESN'T CARE ABOUT THEIR CUSTOMERS AT ALL. I opened an account with Bank of America when I was 18; I'm now 40, so I've been a very loyal customer for over 20 years. In that time, I have never once complained, reported any issues, etc.. However, I was recently a victim of fraud when someone online was able to access my accounts, and long story short, they stole over $5,000 from my Bank Of America checking account. I saw this immediately, and was physically at my nearest branch less than 30 minutes after it hap... read more
Constantly trying to get help but their processes are insanely slow and give no information that is important to the customer. I get told one thing but when time passes and I have to call again they said no it's going to take longer than you were told before.
Bank of America Mortgage experience has been one of the worst I have ever faced. We had refinanced recently with another bank and all the funds had been paid off in the previous month but we had forgotten to remove the automatic bill pay from our BofA checking account. An automatic monthly payment kicked in at the start of the month and we paid an additional mortgage payment on the account we had completely paid off. Now I am stuck trying to reach BofA mortgage and it has been a futile experience. Their recent mortgage syste... read more
Do not trust Boa,They are not a ethical company, please today we have many options and after 22years as a faithful customer I am done, they no longer put the needs and efforts into their customer, {unless they are mercilessly trying to sell a 3rd party credit card or another scam to get your money) research your options and look at reviews on several sites and then Make a informed decision on where to put your money, but on a side note, if you are a minority such as myself ,they are not out for your best interest at all,infa... read more
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 1.1 star rating with 856 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is open now. It will close at 4:00 p.m.
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