Bali Hai Villas

Jo Ann G. 

on BBB

8 years ago

I foolishly agreed to go to a presentation on Wyndham vacation club in San Antonio, Texas, because I was interested in seeing their new hotel there and was curious about how the time share plan worked. My husband and I had our 8 year old grandson with us and were literally brow beaten into parking him in a "licensed day care" area, at the sale rep's insistence. As he loves to play video games, I thought it would be okay for a little while. Little while, indeed! It was like he has being held hostage! We were told our MAXIMUM ... read more

barbara k. 

on BBB

8 years ago

poor was lied to in the presentation to purchase and bought time only find out very limited ability to stay in locations. 

Brett F. 

on BBB

8 years ago

We have been extremely dissatisfied with Club Wyndham and their lack of technical support in getting registered as owners and access to the owner webpage for booking stays. Their technical support is almost non-existent. I would not recommend anyone becoming an owner with Club Wyndham. 

Stacey F. 

on BBB

8 years ago

My parents foolishly purchased a timeshare from Wyndham Resorts. Both my brother's family and mind told them not to leave any timeshares to either of us. The fees were so expensive they didn't even pay them for the last few years. They both died last year, leaving the timeshare in their will. It has been nothing, but a nightmare trying to get rid of this thing and settle the estate. They are deceitful and unhelpful. They give you the run around and try to stretch out the time of ownership and the amount of fees owed. My sist... read more

Esther T. 

on BBB

8 years ago

Wyndham is a deceptive, misleading desperately greedy company void of integrity that preys on and pressures the elderly. My father recently passed away at 84 and my mother is 85. They have been trying to sell or get rid of their timeshare with Wyndam for years. They were able to use it maybe once or twice a year for 2 weeks. Their maintenance fees became too much and they wanted out. They are paying close to $500.00 a month in maintenance fees! Wyndam consistently talked my Dad into more scams. At one point they tried to tra... read more

Dina F. 

on BBB

8 years ago

I have been an owner since 2010 at Bonnet Creek. I was led to believe Wyndham "buys back" only Bonnet Creek contracts because they were sold out of inventory and the resort was in high demand at the time of purchase. That is not true. In fact they use it as a scheme to get you to buy more points at other Wyndham resort locations. I have the salesman's "offer" sheet from Grand Desert Resort, NV. CLEARLY it shows they would only "buy back" exactly what I paid to use as a discount towards purchasing more points which also would... read more

Gwendolyn K. 

on BBB

8 years ago

I originally purchase a timeshare with Wyndham in August of 2016. After purchasing I was pleased with my purchase until they updated the website. In June of 2017 while vacationing at the Smokey Mountain Resort in TN, I was convinced to sit through an update and by the end my issues with the website would be resolved. Well like an idiot I purchased additional points, because up until the website fiasco I was happy. Again my rep stated it would be resolved in a few weeks and I should try again. Well a few weeks passed and I wa... read more

AMY B. 

on BBB

8 years ago

THE RESORT IS BEAUTIFUL. THE ACTIVITIES ARE ABSOLUTELY FUN. THE UNIT WAS WONDERFUL. WE ARE OWNERS AND WERE INVITED TO AN OWNER "UPDATE" WHERE WE WERE TO LEARN HOW TO NAVIGATE THE NEW WEBSITE. THE ASSOCIATES THAT WERE TO HELP US WERE LIARS AND MISLEADING. OUR 45 MINUTE PRESENTATION, TURNED INTO A 2 HOUR TIME FRAME WHERE THEY INSISTED THEY WERE TRYING TO GET OUR WEBSITE UP TO DATE, WHEN IN FACT THEY WERE WORKING UP A POINTS DEAL TO TRY TO SELL US. WHEN I GOT ANGRY, THEY INFORMED ME THAT ANYTIME WE ATTEND AN OWNER "UPDATE" THEY... read more

Michael D. 

on BBB

8 years ago

Stay CLEAR of this business as this is the worst financial decision you could ever make. Yes the resorts are beautiful but the company itself is ugly when it comes to owner relations after the purchase. I purchased 224000 Access points last year. The selling point I was given was how Access gave you advanced booking at over 90 different resorts. Of course the first time I try to use my points, there is a problem. After 3 hours on the phone, a rep tells me he has put in a heat ticket on the issue and it should be fixed in 3 o... read more