BalGas

amerigas sucks 

on BBB

4 years ago

amerigas is one of the most pathetic companies in existence. worthless customer service, incompetent drivers and greedy lying executives. I would not use amerigas unless you want to spend your winter in the cold because of their lack of organization and 100% incompetence. 

Michael S 

on BBB

4 years ago

When I went to call my propane supplier for a delivery I found out they were taken over by AmeriGas. I tried calling for several days and couldn’t get through after over an hour each time. Then I did it online and after a week and half still no delivery. I have been calling every day and they say the same response that it’s being expedited and still nothing. Now 2 and half weeks later still no delivery and I have run out. It’s used for my heating/ hot water and cooking. I have 3 small children and this should not happen. I g... read more

Dustin A 

on BBB

4 years ago

Avoid this company at all costs. They don't answer emails or phone calls. They don't deliver on a timely matter or even sometimes at all. Prices are outrageous too. I would leave negative stars if I could. 

Al M 

on BBB

4 years ago

Contacted Amerigas SEVEN times over the course of 2 1/2 weeks to fill tank because we were low on propane. Despite repeated assurances that the tank would be filled ASAP it never was. When the tank got down to 5%, we found a new propane company that came right out and filled the tank. We cancelled our account. 

BH in Texas 

on BBB

4 years ago

We are supposed to be on a regular scheduled route for gas delivery, yet once again our tank has run dry. We started calling in to get delivery 7 days ago, and have been following up regularly. We have been hung up on more than once, promised returned calls, promised delivery would be expedited, and yet we are still without gas, and have yet had them initiate any communication to us. We have been without working stove/oven and water heaters for 7 days. A few years ago we had a similar incident, with no gas for 3 days in the ... read more

Kristi B 

on BBB

4 years ago

Been waiting for propane gas delivery for 27 days. Each day we've been told 'you are on the schedule, it will be no later than 6pm today.' We now have a part-time job, calling Amerigas every single day, sitting on hold, arguing with their CUSTOMER EXPERIENCE ADVOCATE SPECIALIST. They've had our money since early December and our propane tank is almost empty. 

MADELINE A 

on BBB

4 years ago

THE WORST COMPANY EVER!!!!!!!!!! I ordered my gas on 12/15/20. Expected delivery was between 12/16 and 12/24/20. It is now 1/6/2021 and I still don't have gas. I have called 9 times and my delivery was supposedly expedited. They ruined my holiday plans and remain without gas to cook and heat in the house. This company needs to be held accountable. I have spent additional money trying to provide a livable environment. 

Katie A 

on BBB

4 years ago

Each time I call I’m on hold for 20 minutes to an hour. Each representative tells me something different, and I’ve not once been able to speak with a supervisor. One rep even HUNG UP ON ME. Why? Because I started to cry I was so frustrated that I’ve been without propane for over 2 weeks. Meaning no heat, so my house is 50°, and no stove/oven...my 4 year old daughter and I have been huddled in front of a space heater eating microwave food for two weeks because of this company. I was out of propane for a week while I waited fo... read more

Amanda O. 

on BBB

4 years ago

Amerigas is the absolute worst company to work with. I called to order gas on 11/6 and they didn't come out until 11/16 and said there was an issues with my tank so they would send a service pro out, the service pro came out a week later and said there was nothing wrong with our tank so another delivery truck came out a week later only to tell us our tank wouldn't take gas. I have been trying to get ahold of someone for two weeks straight and they all give you the run around. We are now below 5% and I have a 1 year old daugh... read more