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BalGas
- Propane
- Naples, FL
About this business
Choose BalGas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst. Company. Ever. Where I live, people are without propane -- so, no hot water, no heat -- in the dead of winter, at Christmas time. And it's all because Amerigas is so friggin' incompetent they can't manage to fill orders or respond to customer complaints. Mind you, this is not a small company. They are a division of UGI Corp, an $8 billion company with 7400 employees. I am convinced these problems are caused by cost-cutting decisions at the highest levels. The fact they consistently get A+ ratings from BBB and 1 star r... read more
Yeah, what everyone else is saying. We have had an account and an Amerigas tank for 15 years. When we had the local office to deal with, it was fine. Like, not excellent, but totally fine. Good customer service. Never waited too long for deliveries. They communicated with us about our deliveries. Since they closed the local office it’s an absolute nightmare. We have finally gotten a delivery but the cut the line to our house and capped the hose because they needed to do a leak test and they needed us to be there for it. All ... read more
Terrible customer service and company. After waiting on hold for over 3 hours, I was hung up on and this happened three separate times. It was an emergency situation and they would not help resolve it. I had to pay $300 to get emergency delivery, after calling for a week straight with no response to the issue and it almost made my house sale not go through. I would not recommend them and will never use them again.
Ordered propane refill on 12/2/20. I received an email confirmation stating delivery would be between 12/3-12/14. It's 12/22 and still no propane! I've called 4x, the first two reps stated they didn't see my request but that they would expedite the delivery and talk to the district manager. Evidently that does no good. The 3rd person was very polite and apologized, again stated it would be expedited and would talk to the district manager, IMO a new manager is needed!! 4 days later still no delivery. Called again today and wa... read more
Can you give a company no stars... I have used this company for 14 years and during that time we really didn't have any issues other than they tried to hit us with a tank rental fee each year we had to fight. I thought I had a leak recently so I called them to check it out. I turned off the valve at the tank and waited. They came out quickly to check and then hit me with a $211 bill because they didn't find a leak. I tried to call the office to get this removed but you can't get in touch with anyone. I've tried over 15 times... read more
I wish I could give zero stars. Amerigas is a complete rip off. My husband called them to have gas delivered and they locked our tanks twice claiming it's for safety. Well for starters we own the tanks and do not lease from them and second when they lock your tank they charge you up to 300 dollars to unlock them. It seems they find an excuse to lock your tank then strong arm you to pay to have it unlocked. My husband called them 3 times to have the lock taken off and no one came. It was in the teens last night and we have 10... read more
i order my propane on 12/3 my delivery time was 12/4 to 12/14 i been calling so many times and they said tomorrow , and tomorrow is tomorrow but of course all ready take my money for gas tank rent and my propoaine delivery Brisseida Nunez Mckinney, Tx
Amerigas i place my order on 12/3 my delivery frame time was 12/4-12/14 im still waiting and you guys lying to me about when im going to get my propaine of course you all ready take my money and the gas tank rent Brisseida Nunez Mckinney Tx i call so many times and every time you guys lie
I setup a delivery for 12/7/20 at the end on Nov. They sent me an email a day before and said they had to reschedule for the 16th. Told me on the 16th it would be 12 before they got their and a no show. I called at 3PM and was told driver is still coming. So at 6PM I call and they say oh driver never checked in so they would call in the morning. Its 11am and no call so I call and being told they haven't been able to speak to anyone at my local office. At 1:45 I get an email saying sorry we will have to reschedule you because... read more
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is open now. It will close at 5:00 p.m.
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