BalGas

Jennie 

on BBB

4 years ago

So right from the start Amerigas Customer service lied to me. I was never told that I would have to wait 14 business days to receive a Will Call gas order. They dont care if you run out of gas. This is the third time I have paid for propane and had to wait. Also if you get below 10% even though you ordered gas at 30% and they take weeks to deliver they charge you a leak test of $150. Which is fraud. They rip you off as much as possible. And they charge 4 extra fees per order that NO other company charges. DO NOT USE HERITAGE... read more

Jennifer N 

on BBB

4 years ago

If i could give a negative five star I would. DO NOT USE THIS UNRELIABLE SOURCE FOR YOUR PROPANE NEEDS, WILL NOT FULFILL NEEDS OR EXPECTATIONS, YOU WILL BE LEFT WITHOUT PROPANE!!!!! This company is horrible, currently been out of gas and calling for emergency fill for five days now and yes I did say currently waiting. Can not get any honest answers from any cutomer service. On day five trying to get delivery customer service actually hung up and disconnected the phone call. This is actually after being on hold for over half ... read more

Steve D 

on BBB

4 years ago

Just spent an hour on the phone with AmeriGas asking that they send me my overpayment of 123.00$. Agent indicated that they were unable to refund me the over payment (miscalculated by their customer service agent when determining the amount based on the fill percentage) unless I switched propane companies. I would STRONGLY SUGGEST you look elsewhere for your propane company. I’m already looking to switch. 

Steve D 

on BBB

4 years ago

Just spent an hour on the phone trying to get AmeriGas to send me the credit on my account....$123.00! Agent told me that unless I switched propane companies that the credit would stay with them and they would not return my money. It was their agent that miscalculated the amount I would owe for the fill based on the current tank level. All they said was that they were “sorry”. I wish Heritage Propane had never sold out to AmeriGas.....HORRIBLE customer service. Find a different provider if you can. 

Elaine D. 

on BBB

4 years ago

I’m beyond disgusted with AmeriGas operation. The company bought our local propane company who had human beings working for them. Customer service is not in AmeriGas’s vocabulary. These poor customer service advocates who have NO access to methods to resolve issues are taking the brunt of irate customers. I've written a narrative of each of my calls. I know there terminology and process to pass customer to another que! We have a prebuy agreement which includes prepay amount of $1300+ yet 0% propane in my tank. Today, January... read more

x 

on BBB

4 years ago

Truly the worst service I have ever experienced. It takes hours of wait time to get someone on the phone and they switch you to someone else only to get disconnected. The price for propane is 60% higher than the competition. Do not do business with this company. 

Jim T 

on BBB

4 years ago

I have to say as an Amerigas customer for over 5 years it is totally unexplainable how they can not answer the phone on their customer service line. I have been trying to order gas delivery for almost 2 months and cannot get a response. Their online chat function on their website is essentially disabled. When you call customer service the automated recording for 2 months says call volumes are exceptionally high and wait times exceptionally long and then simply disconnects the call. The CEO had posted over a month ago on thei... read more

Denise Q 

on BBB

4 years ago

Have been waiting for delivery from 12/22 to 1/1, did not receive have spent 8 hours on hold everyday since 1/2/21 trying to get a delivery date, was told it was expedited each day, promised delivery on 1/8/21, nor delivered, promised again for 1/9/21 still not delivered tank at 1% 

Sharon H 

on BBB

4 years ago

I’d like to file my complaint against AmeriGas, I’ve been on the ticket to receive propane since 11/20/20, have not gotten anything, have been calling daily sometimes twice daily and getting told the same thing “ a supervisor will call you back” Not one supervisor has called, I’m under contract and make my monthly payments on time, I feel stuck, now that I don’t have any propane, what are we to do. It’s a sad shame that someone can not deliver, we cook and heat by propane, we feel abandoned, I also have a 5 month old in this... read more