BalGas

tricia r 

on BBB

4 years ago

Absolutely terrible service! My account was set up for auto-delivery. I always pay my bill on time when they send it to me. I ran out of propane on 1/18/21 p.m. I called on 1/19/21 at 7:10 a.m. to let them know I was completely out of propane. I was told that my delivery was scheduled and was also told that I would be charged a $60-something fee which was a "leak fee" Excuse me.... I was set up for auto-delivery and it is NOT my fault that I ran out. I called again at 3:00 p.m. on 1/19/21, as I still had not heard anything r... read more

Denbob4369 

on BBB

4 years ago

Was with them for 10 years, removed a deck that had a gas line going to it for a BBQ and slightly pinched a line, pin hole leak. Called them out, driver spent 3 minute cutting the line, installing a plug. Got a bill for $289 for the fix, then came out, when every other gas company was at 3.39 a gallon, I was charged $5.58 a gallon, $489 bill for a pinhole leak. Then, to make matters worse, after I told them I was changing companies,, they sent a bill for the rental for 2021, and the next week, when the new company, and I had... read more

Linda L 

on BBB

4 years ago

We are on day 5 of an empty propane tank and no heat during a cold January in Ohio. We were supposed to have automatic delivery last month. Have called daily and been promised emergency fill, yet still no propane. Extremely frustrating! 

Alicia B 

on BBB

4 years ago

AmeriGas is a horrible company!! Unfortunately the propane company that I originally had was bought out by AmeriGas. To start with their "Automated System" is a joke!! It doesn't even work!! Then you sit on hold for a better part of 20 minutes or WAY longer. In the beginning of December I called to find out what my price was for a fill-up and asked if they had any deals going on at the time. The man I spoke with was rude and acted as if he didn't want to help me. So I decided to switch to a different company. When I called A... read more

Cheryl M 

on BBB

4 years ago

We’ve been out of propane for 5 days. I have called 6 times. The last call the CS rep, Bob said there hasn’t been a request for a dispatch. He said he couldn’t confirm a delivery today. We are going with another company. They’ll be here next week. 

Lindy B 

on BBB

4 years ago

We bought property with tanks on it that at that time were owned and managed by Pioneer Propane. Sold to Amerigas. We called them up to return tanks that we didn't sign anything with or about. Charged us 90 dollars per tank to come removed them. I might add these were rental tanks from the previous land owner. When removing the tank they drove directly on top of our septic lines, when asked to moved over 20 feet, they refused and drug the tank out over the lawn and left 20 yard 5 inch deep trenches. If you want any kind of c... read more

Mark N 

on BBB

4 years ago

We’ve been trying for weeks to get a tank picked up but can not get ahold of anyone to schedule this. The recording said 63 minutes wait. After 2 hours, we got disconnected. Whatever happened to customer service? We’re getting nickel and dime to death being charged for services we did not request, do not want, we do not use. Why is this allowed to happen? Thank you for your wonderful service, not. 

Ruth V 

on BBB

4 years ago

AmeriGas is a nightmare to work with they lied to me and told me that my gas company was swallowed up by them meaning they bought it so I placed an order with them on 19 December 2000 2020 and 10 days later I still did not have any gas. I called them back they said my account was blocked but yet my ticket was still sitting there. I called them back again and I’m still trying to figure out why my ticket is blocked if you swallowed up all these other companies and why am I having an issue getting gas it’s now 17 January I’m co... read more

Michael P 

on BBB

4 years ago

Negative stars!!! This is by far THE WORST company I've ever had the displeasure of using. Our propane tank ran dry and it has been 9 days that we have been calling, multiple times per day. Friday I spent 2.5 hours on hold. Their favorite trick is to 'place you on hold for a moment' and then never come back. Or they disconnect you. (I have not once lost my temper with them, am always polite.) Nobody can answer any questions, they can only put a note on your account. We have been promised about 5 times that being out of propa... read more