BalGas

Marshall 

on BBB

4 years ago

AmeriGas was to fill my propane tank on 12/15/2020. They didn’t fill the tank. We ran out of propane on 1/9/2021. The temperature in the house was 40-45 degrees F. I was in ICU with Covid-19 fighting for my life. My wife was home alone. I called and my wife called AmeriGas several times daily to get the tank filled. They gave excuses that they would need to check the equipment in the house before filling. They could fill the tank on 1/20/2021. Which is not acceptable. I called corporate AmeriGas and asked for a supervisor, s... read more

Kadri A 

on BBB

4 years ago

I am an automatic propane delivery customer. The business web site shows that my propane level was low and a delivery was scheduled on January 6th. Today is February 3rd and we have entered the third day without heat, hot water and stove. The first day I was told that it was on its way. Yesterday I was told that it was to be delivered tomorrow and I had to pay extra if I wanted an emergency delivery. Upon my objection, they told me that I would get that delivery without the extra cost yesterday. No delivery. We are cold, fru... read more

Patricia C. 

on BBB

4 years ago

I’ve been out of propane for days and have not even gotten a call from the emergency line. They sent a driver who went to the wrong tank, said it was full and left, without asking why I said the tank was empty, they left and texted me. I wait for 30 minutes to talk to a service representative who can’t fix my problem and tell me someone will call back who never does. Even the website times out before they can pull up my account. GO ELSEWHERE 

Kayla S 

on BBB

4 years ago

I moved and had my account closed, made sure my tank was empty and had to call numerous times for them to pick the tank up. I received a letter dated 1/19/21 for collections! There was a $20 credit on my account before I closed it. They charged me a "pick up" fee! Since I moved my bill never came to me and now it's up for collections. Why am I being punished with a fee for moving and closing the account?! I called and was told by multiple reps to call different numbers and have yet to get a resolution! I highly suggest avoid... read more

Theresa B 

on BBB

4 years ago

I have been a customer in good standing with AmeriGas for 6 years. I made a multitude of calls and was promised an expedited delivery. I even emailed the main office in PA. No response and no delivery. My tanks are EMPTY!!!! They didn't care that I was totally out of propane - wow! Terrible. I have already switched to a different company and can't wait to they take away their tanks. Absolutely no regard for their customers. 

Larry R 

on BBB

4 years ago

This is probably the worst company I have ever dealt with. I spent 90 minutes on their customer service line. More than 2o minutes multiple times, with no answer. Every time I indicated I was interested in a new account they answered after the first ring. They don't care anout their customers. 

Theresa M 

on BBB

4 years ago

They promise delivery two weeks àfter payment and showed up 3 and 1/2 weeks later. They gave the excuse that they did not have enough drivers. Heritage always had enough drivers. They are trying to make more money with less drivers. If they don't soon fix this we are afraid we will run out of propane and make a lot of people left in cold conditions. 

Joe M. 

on BBB

4 years ago

We signed up for an automatic delivery service in November , but they have failed to automatically deliver fuel. The tank is nearly empty. it was difficult to contact the company (long wait times [about 45 minutes] and the website poorly functions [failure to connect to webpage errors]). A company representative tells us our account was not properly set up and that we are therefore on will-call. Will-call means that the customer must call to schedule deliveries and will be charged a much higher rate ($0.87 higher per cft hig... read more

Mark G 

on BBB

4 years ago

When local people answered the calls we received great service. Now that the calls are answered by a virtual call center the customer service is terrible. We called in to schedule a fill when our propane tank was at 30 percent. 18 days later (Feb 2nd 2021) we have called every day for the past 5 days. Each day they tell us we are on the schedule for the next day. Today we were told the same. After waiting on hold for 20 minutes to speak to a representative, she hung up on us. I'm currently on hold so far for another 30 minut... read more