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Baby's First Images
- Ultrasound Imaging Centers
- Alpharetta, GA
About this business
Baby's First Images is a company of real medical sonographers who perform 3D/4D and gender ultrasound service.
Location details
11815 Northfall Ln Ste 1004, Ste 1004, Alpharetta, GA, 30009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Whoever handles the emails that come in, along with their Facebook page, needs a serious lesson in Customer Service. If I could include the picture that I took with my iPhone of what they said to me on Facebook PUBLICLY I would post it here. FYI they do a monthly contest where whoever posts a picture of their ultrasound for that month and gets the most "likes" wins a free ultrasound session. I did that for the month of March and a winner wasn't picked as of today, April 23rd. So I posted on their wall "When will you be picki... read more
I want to take a moment to thank Chris for all that he has done for my daughter and our family. We had originally had an appointment with another company, but when we arrived their office was closed. We called them and they would not answer. We had our family all together and was desperate to get in somewhere. We called Baby's First Images and spoke with Chris and he worked his magic and and in no time had us an appointment at the Lawrenceville office. When we arrived, the staff was amazing. We knew they were staying late fo... read more
Fantastic Experience :o) .. My husband and I went this weekend for our Gender Determination Reveal and had a wonderful time. The receptionist was extremely nice as was the technician. The technician took her time with us and was easily able to tell the gender of our baby. We had plenty of time to "ooh and ahh" at our precious little one on the big screen. This was a wonderful experience and I'm so glad to have had this opportunity with my husband- he won't be able to make it to my doctor's appointment, which would have been ... read more
Nightmare – We went to the location in Lawrenceville while in town visiting family. The experience with the girls working there was fantastic, and everything was going great until their printer started giving trouble. When the girl at the counter tried to call her boss, Chris, for assistance he was anything but helpful. He did not assist her over the phone and refused to come in and offer any help with the growing crowd becoming impatient with the delays. We spent close to three hours trying to resolve the issues, but Chris ... read more
very poor customer service... TOO RUSHED!!! – I should have known not to go to baby's first images when i called to ask a question about setting an appointment and the man who answered the phone was very rude and hung up on me. To start our appointment was supposed to be at 8:15 and we waited well over 45 minutes for the appointment. the technician who performed the ultrasound was very rushed and in a hurry to finish. when it was time to review the photos to choose which ones we liked, we were also again rushed. we were told... read more
Returning client – I just wanted to take a moment to thank everyone at Baby's First Images. When I came in for my session, my sonographer noticed something that my doctor had not that actually saved my baby's life. The sonographer assisted us to the car and directed us to the emergency room. Once there, the doctor also saw the baby's condition and performed an emergency c-section. The baby is fine and we are all doing well. Thank you so much as we do owe our baby's life to you.
Going back again – We will definitely be back. We came in around 18 weeks and got some early stage images of our baby girl and it was so neat to see her kicking around. The staff were just fantastic to us and we plan to come back around around 30 weeks for the more developed images. The theater was amazing and the picture quality was perfect. We loved the DVD with the music and bought a couple copies for the family. Highly recommended!
Lack of customer service – Used this company in 2009 and have referred others to them since. Called in to confirm what I would be charged at my upcoming visit. Not only was I told I would not receive any discounts for the people I referred but the person I spoke with was also extremely rude to me and refused to give his name so I had no way to report his lack of customer service to management. I happily cancelled my appointment and am going to Images from the Womb who were VERY NICE and helpful when I called them.
We really had a great time – I just wanted to take a moment and thank you for such a great time at your facility. We had been here in the past with our last 2 pregnancies and it seems to get better each time. Last time, you did not have the Sonoview service so this was great for us as we have family out of state that wanted to see. They really enjoyed us inviting them to be apart of the experience. Our staff from the call center to the staff at the office the day of our appointment was just amazing. They treated us like roya... read more
Frequently asked questions about Baby's First Images
How is Baby's First Images rated?
Baby's First Images has a 4 star rating with 300 reviews.
When is Baby's First Images open?
Baby's First Images is open now. It will close at 5:00 p.m.
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