Axa Advisors

Autum H 

on BBB

5 years ago

I was enrolled with the pretense that they would assist me with my student loans. After enrolling, the student loan payment lowering was magically triple the cost. I asked my advisor to pause my account until I could figure the student loans out. He stated he would. It didn't happen and after several emails and phone calls, the phone number said it was not in service and the email was returned. I called customer service to find out he no longer worked for the company. I asked to cancel my account. It took 2 months, but it wa... read more

Autum H 

on BBB

5 years ago

The advisor made claims of lowering my student loan repayment, but when it came time to actually do it, it was unable to be done. I asked my advisor to lower my contribution while I straightened out my loans. I filled out the paperwork he sent and after 3 days, he stopped replying to emails. After numerous attempts to contact him, the emails began being returned as an "unknown address". I called customer service and was told he no longer worked for the company. At this point, I wanted to ended my business with them because o... read more

ML 

on BBB

5 years ago

I cannot believe all of these negative reviews. I have had excellent local reps who return phone calls and emails promptly. My investments have grown significantly. My only complaint is that if I call their toll free number instead of my local rep, the people answering the phone are useless. They always tell me that they don't know the answer and that I have to contact my local rep. 

Monica D 

on BBB

5 years ago

Insurance agent posing as Financial Adviser, Dishonest, 2.5% AUM Fees, 6% Termination Charges Please listen to me and don't make the same financial disaster mistake I made by "investing" with AxA. These insurances agents are not fiduciaries and do not have your best interest in mind when selling you their products. They do not disclose hidden investment penalties, They are usurious .They will keep your money or implement ridiculous surrender fees even for rolling your investment into another Company's investments. Once you h... read more

molly k 

on BBB

5 years ago

HORRIBLE customer service. I've told the representatives 10 times my SS# and cannot waste more time on these scum. They just hung up on me. THEY SENT ME a "time sensitive notice" and then play these games. Can't imagine if you actually need them. Called at 10:30 on 9/4 

John A 

on BBB

6 years ago

I finally try the number of AXA online technical help for password resets and immediately ask for a supervisor (again after waiting for 20 minutes in the queue) the agent I spoke with was kind and caring and actually stayed on the line with me till he got a supervisor. It was now about 6 pm Friday and I'm freaking out that they little money I had in the accounts has been permanently stolen. The supervisor said he could see my accounts on his screen but couldn't understand why they had been removed from my online dashboard. H... read more

Kate R 

on BBB

6 years ago

I’ve been trying to rollover my account from AXA to a different plan for over a year. Every time I fill out and submit the paperwork (which I’ve done 3 times now) they mail back and say I’m missing a form. I’m extremely frustrated and I definitely do not recommend this company. 

Allen H 

on BBB

6 years ago

These people are nothing but crooks! There is no other way to describe a company that targets the life savings of senior citizens. My experience with AXA is absolutely horrifying! 

David W 

on BBB

6 years ago

Absolutely the worst customer service in the industry. Wait and hold times are crazy, no returned phone calls, voicemail boxes full for weeks, no help what so ever. I would never, ever use this company again.