Axa Advisors

Karen G 

on BBB

6 years ago

I have been trying to move a 403b account to ********since Oct 2018 and AXA will not release the funds even with a letter of acceptance. STAY AWAY from this company!!! I have not earned a cent in more then 6 years and if I hadn't been contributing, I would have less then I had 6 years ago. I stopped contributing and have attempted to move the money and they do not comply with normal financial procedures! 

J. T 

on BBB

6 years ago

Poor customer service. Left in phone queue for over 10 minutes. Does not process written requests in a prompt manner. 

Annie C 

on BBB

6 years ago

i have been trying to comply with my divorce agreement and transfer funds to my ex spouse for over a year. Every time I call i am told a new piece of paper is required, and every time i send a fax with the new information I request a phone call if there is any problem or more information needed and have not ever gotten a call. Spoke with rude, arrogant supervisor Brent B***** today, who was of no assistance and told me i should not ever expect any phone contact, that is not the policy of the company processing team. I will b... read more

Barbara A 

on BBB

6 years ago

Steer clear of AXA. Your investments will die in place, worse it will decline. I've had an account with them for 10 years and the growth is .017% over the life of the contract. When the market is doing well, the growth is anemic. However, when the market is down it drops like a rock. Very bad company! 

john c 

on BBB

6 years ago

The most corrupt and dishonest a company can be. 

Ronica 

on BBB

6 years ago

They are totally unprofessional and rude. Their distribution process is very painful and they are poor communicators. They do no return email or voice messages unless the customer is making significantly large contributions. They treat the small people like peons. The rely on information from the participant instead of contacting the employer(who sends the funds on the employee's behalf) for verification. They suck and so do all of their reps and processes. I will never use AXA again and if I work for another company who use... read more

Karen H 

on BBB

6 years ago

Horrible. About ten years ago I was working at a small school district and a nice man from AXA enrolled me in an automatic savings plan. I was only there for one year and my savings came to under $500. Fast forward ten years. My little nest egg of under $500 at AXA is still a little nest egg and did not appreciate much despite the decade which has passed. Why ten years? Each time it occurred to me to transfer my funds out, the red tape was so dense, so thick, and for such a paltry sum, I gave up. A few times. But now I'm con... read more

Unhappy Advisor 

on BBB

6 years ago

I am a financial representative and will never sell another product due to their customer service and wait times just to call for answers. Clients do not want us waiting for 2 hrs to talk to someone when time would be better spent reviewing accounts. 

Virgie F. 

on BBB

7 years ago

This is a disappointing investment. My dissatisfaction began immediately upon placing my lump sum with them- they took a lump sum for themselves! I have seen very little growth in funds throughout the years and a roll-over was very costly.