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AutoSavvy Gilbert
- Car Dealers
- Gilbert, AZ
About this business
Used Vehicles (The Majority of vehicles sold have a branded title designation)
Location details
1025 N Arizona Ave, Gilbert, AZ, 85233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Found a car at this dealership after searching on Cars.com. I submitted a request and salesman Aaron C** responded. I asked if the vehicle was onsite as this location was 1 1/2 hr drive from me. I also asked if he had the Carfax as there wasn't one posted. He said the vehicle was there and that he didn't have the Carfax in front of him. I let him know via email that I would be there at 1pm. I called as I was starting to drive and another guy answered the phone. I made sure the vehicle was onsite and asked him about the Carfa... read more
Business response:
Dena, we are very sorry to hear that our team did not relay the information that you were looking for. By law the vehicles that we advertise clearly disclose the status of the vehicle's title in the vehicle description, but we could have done more to bring this up in our interactions with you. We will address your feedback with our team.
Val, Spencer and Nate definitely met my needs after dealing with my situation. I am now happy with my vehicle and hoping for the best. They worked really hard on giving me a great deal and i really appreciate it all!
Business response:
Thank you, Rachel! We very much appreciate your review!
Horrible Customer Service, No Credibility, Empty Promises We bought a car from the AutoSource in Woods Cross, UT and while the buying of the car was done with ease, the experience afterwards has been a nightmare and we regret having bought a car from them. We took our brand new car to get it serviced a few days after buying it for an oil change and found out that the back rims were bent. Auto Source promised us that they would take care of any issues we had with the car that were related to the damage it had received. Since ... read more
Business response:
Brian, we're sorry for any delay in communication. It appears that the reason for denial has been misrepresented slightly here. The records from the company who corrected the issues with the rims, and our own records both show that the 4 tires matched when the vehicle was returned to you. For that reason, the tire replacement was denied.
I wish I could rate them on multiple points, but since I can only give a generic star rating, I have to settle on 1 star due to their Customer Service. First, I had a GREAT buying experience with the company 5/5 stars. The sale's man I purchased from was knowledgeable, and the Sale's Manager was kind and courteous. As I finished up my paperwork and drove away I was ecstatic. A few days later I took the spare tire cover off my jeep and discovered the spare tire to be completely destroyed. It was clearly the same tire the vehi... read more
Business response:
Anthony, we apologize for the experience that you had with our customer service team. We completely understand the frustration with the communication to and from our department. We will use your review in future trainings and will address your comments with those directly involved. Although it is not helpful to you now, our team has begun adopting more strategies to communicate with customers to avoid situations like this.
Val C******* helped us purchase a Yukon. He was very helpful and knowledgeable. We feel like we paid a fair price for a quality car. Will definitely buy there again.
Business response:
Kelly, thanks for your review! We appreciate it!
Everything about their website makes it look like they sell safe cars. This isn't true. I had a collision and took it in and all the welding done was unsafe. It was rusting and thin. They stretched out the parts to make them fit. The guy I took it to told me that if I had been in a wreck my head would have hit the steering wheel before the air bag would have deployed. We told auto source this and they stated they are not going to help us. They never gave us papers from our purchase. Said they would email them and never did.
Buying a car is usually torture. This is the only dealership that I have ever went back to. 3 times so far. They make the process as painless as possible. Upfront pricing and not having to haggle for 3 hours makes me a repeat customer.
Business response:
Jason, thanks for the review! We're glad to have you as a customer!
When purchasing big ticket items we often come across issues. At these times we hope to be working with a company who will respect our concerns and take care of us. I had just such an issue with a purchase at AutoSource, and Val and Josh did their best to take care of me and help me resolve the issue. I was very satisfied with the results. Thanks Val and Josh...greatly appreciated.
Business response:
David, we're glad everything got worked out. Thanks for your business and review!
I’m filing a law suit this week as this company did not rebuild the car back to its original condition! At all!
Frequently asked questions about AutoSavvy Gilbert
How is AutoSavvy Gilbert rated?
AutoSavvy Gilbert has a 4.5 star rating with 1,282 reviews.
When is AutoSavvy Gilbert open?
AutoSavvy Gilbert is open now. It will close at 8:00 p.m.
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