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Austin Plumbing Supply Inc
- Other
- Austin, TX
About this business
Location details
5520 Burnet Rd, Austin, TX, 78756, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Terrible Customer Service – I called trying to get some help/information on a toilet my mom purchased from them and was having trouble with. She had trouble with the original purchase too, so I should have seen my call would be wasted, but I wanted to try and help her. I talked w/Bill Sullivan and he was angry, rude and defensive. He wasn't listening and tried to twist my words around. I couldn't believe his attitude, as I was not ugly, yelling or rude, until I did some online research and have read so many different reviews... read more
Wish I had read these reviews first – I can't believe in this day and age with smart business owners doing their best to retain customers, that Austin Plumbing can even stay in business. We paid for our supplies - $2,700 - and an additional $75 for overnight delivery on faucets. The faucet didn't come and they refused to refund the overnight fee. We waited on a toilet for 7 weeks, despite weekly phone calls on the status. I finally gave up and found another toilet locally. The owner, Bill, refused to refund us saying "you di... read more
If you enjoy poor service and paying more than everyone else – This store was recomended by what must be a relative or someone who owes money to the rude and abusive owner as I can't think of one redeeming trait associated with this business. We were treated fine until I questioned the pricing of a shower faucet. The price was reduced by 25% and then we were saddled with a $75.00 overnight fee that ultimatly didn't arrive for two days. (no refund and treatment like we had contracted leporosy) A toilet that is the largest sel... read more
Worst Store Ever – Austin Plumbing Supply is absolutely terrible. The salespeople are rude and unintelligent, once they get your money all customer service is out the window. I was told on multiple occasions that a sink I had ordered had been sent out and would receive it in 5-10 days, but it wasn't until 26 days after my initial purchase did I get the sink. The manager is an a**. I advise everyone to go somewhere else for their plumbing supply needs. Austin Plumbing supply is completely and utterly awful, in every way imagi... read more
$250.00 lifted from my pocket! – This place is the worst business I have ever had the displeasure to deal with. First of all they shorted me on my order by one faucet. But on the paperwork they conveneintly gave me it had one faucet instead of two faucets. I didn't catch it until I got home and looked at the original receipt. When I called about when I would get the other faucet, I was told curtly, "It's on backorder.". The once charming sales girl, Ashley could not answer my question as to when it had been ordered or when i... read more
A GREAT EXPERIENCE! – Recently I went to Austin Plumbing Supply to buy some fixtures for my master bath remodel. It was a wonderful experience. They had an amazing selection. I will admit because it was my first remodel, I had no idea where to start. I was greeted cheerfully by the girls at the counter. They all had Interior Design degrees and were very knowledgeable. I felt I was in good hands. I placed my order with Ashley and had no problems afterward. Everything came in on time and actually ahead of schedule so they held... read more
Great selection at a great price!!!!!!!!!!!!! – I was very pleased with my visit to Austin Plumbing Supply. I wanted to remodel my bathrooms before the holidays since I had many relatives coming in from out of town. I had heard about TOTO toilets and Austin Plumbing Supply came up when I researched them online. I wanted to learn more about them so I went to Austin Plumbing Supply. I was greated by a very friendly staff. I told them what I was looking for and they gave me all the answers to my questions. I also told them I wa... read more
Austin Plumbing Supply is great!!!!! – I don't know what all you people are talking about. I think Austin Plumbing Supply is great. If you order your supplies in the proper amount of time you should have no problems. Proper planning is useful in any sort of remodel. I wanted all my supplies at my home before the installation was even scheduled. So I started early and was very satisfied with the service. The designers there are very helpful and knowledgeable. When special ordering anything, there is the chance of something be... read more
helpfull staff! great service! – I am also surprised by the attitudes here. I saw the ad on tv and went to Austin Plumbing Supply to work on my master bath. The girl was extremely helpful, and worked with me on my bathroom from beginning to end. I have no complaints, except that the store was very crowded. It doesn't seem like many people agree with what is posted here by the looks of the traffic in that showroom.
Frequently asked questions about Austin Plumbing Supply Inc
How is Austin Plumbing Supply Inc rated?
Austin Plumbing Supply Inc has a 1.7 star rating with 179 reviews.
When is Austin Plumbing Supply Inc open?
Austin Plumbing Supply Inc is closed now. It will open at 8:00 a.m.
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