Austin Plumbing Supply Inc

Jiae 

on Citysearch

15 years ago

Worst customer service I've ever experienced! – When I was doing my bathroom remodel, I ordered fixtures and paid extra for expedited delivery. I specifically asked the sales clerk to check with the manufacturer's inventory before ordering. I was told that I should have the fixtures in a week or less. After a week went by, I called them and they told me that the fixtures were backordered and they could not give me a delivery date, but that it would take at least a month. I asked to cancel my order and a refund. They became e... read more

Bike Rider 

on Citysearch

15 years ago

Horrible service, incomplete parts, rude place!!! – Again, like many others, sure wish I had checked the numerous poor reviews before I walked in this place....what a horribe experience. The owner is a jerk, can't imagine someone like this in a customer related business. I was shocked after I tried to return a faucet that was missing all the mounting parts. Caused a huge hardship, had to waste my plumber's time and go elsewhere on a weekend to purchase another faucet. When I went to return the faucet, this Bill person, was s... read more

austinplumbingsupplysucks 

on Citysearch

15 years ago

Ask for a refund and get the cops called on you. – I sure wish I could rate a zero. I feel dirty giving 1 star. We ordered some faucets for a bathroom remodel 8 weeks ago. Bill Sullivan promised we'd have them 'in a week. Two weeks at the latest' were his exact words. We heard nothing from them for 3 weeks and gave them a call. Now here's where the fun starts. They won't look up your status while you're on the phone. They'll look it up and 'email' you. Eventually. Maybe. We got a note saying the faucets were discontinued and... read more

texasglide 

on Citysearch

15 years ago

ANOTHER UNHAPPY CUSTOMER – This is the worst company I have ever dealt with in my life. I sure wish I had read these reviews first. I bought a sink and a soap dispenser, the dispenser was not in stock and had to be ordered. I have called repeatedly for an update and even visited the store to find out when the thing will get here. No one seems to want to help me, because now they have my money. The owner, Bill Sullivan, has NO customer service skills, and in fact is a bit scary whacko. And that woman that works there, Jennife... read more

snootyfoodie 

on Citysearch

15 years ago

RUDE, RUDE, RUDE!!! – Considering the economy, you would think small business owners would be bending over backwards to keep you from shopping at Home Depot or Lowe's. I went in to buy a hand held shower head attachment and Jenniferlynn helped me. She was nice but really had no clue what she was talking about. I told her the minute I stepped foot in the door that I needed the shower head TODAY. She acted like that was possible and spent the next 40 minutes selling me on a Grohe shower head. So, after wasting 40 minutes of my... read more

Lawyer lady 

on Citysearch

15 years ago

Austin Plumbing Supply Cretins – Buyer Beware. Oh why did I not read the reviews on Austin Plumbing Supply before shopping there. Austin Plumbing Supply is a fine print vulture. No returns after 48 hours. They will steal your money. They refuse to even issue store credits, even when the goods have been returned. After reading the bad reviews from three different sites on Austin Plumbing Supply, and especially the comments about the owner, Bil Sullivan, I can't but help believe Mr. Sullivan has some kind of personality proble... read more

Citizen Consumer 

on Citysearch

15 years ago

Austin Plumb'g Supply DeceptiveBusinessPractices Nasty Owner – This was one of those consumer encounters that will just send you away from the economy in general. Bill Sullivan, owner of Austin Plumbing Supply, sells wrong product for the application described by his customer. When customer brings product back describing why said product won't work in this application, Mr. Sullivan dispatches customer back to check on another aspect of the application. When customer returns for the third time to report sure enough, neither p... read more

lindann 

on Citysearch

16 years ago

WARNING - not do business with Austin Plumbing Supply‎ – I thought I was doing the right thing going local - wow was I wrong. I purchased $1900 worth of plumbing supplies as my bathroom was gutted. My plumber was ready to do the work. I told them how important it was to get this asap. That was 10 weeks ago - I still do not have my order and excuses are still being made. *I was told that they had the rough ins in stock and it would take 2 weeks to get everything else.* Absolutely NOT TRUE - they lied to me! It took a month to... read more

paco2 

on Citysearch

16 years ago

Yet another dissatisfied customer – Ashley (an employee)ordered a trim kit for my shower that "would surely fit". Well, you guessed it, the wrong trim kit was ordered. So, I walked in Tuesday to return it. What a suprise! What American Standard called an off the shelf item became a "custom order" item and that I would have to pay a re-stocking fee (my 2 week delivery quote became 6 weeks by the time it arrived!). When I questioned this, Bill Sullivan (owner)said I was abusive. He refused to exchange the kit for another and r... read more