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Audi Burlington
- Car Dealers
- Burlington, MA
About this business
Location details
62 Cambridge St, MA-3A, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I contacted the dealer and asked if I could put a deposit on the advertised Audi because I was unable to make it to the dealership that day but would be in the next morning. I was told they don’t take deposits to hold any vehicle and operate on a first come first serve basis . I called the next morning and said I was on my way ( with my trade in A8 and title in hand) I was almost at the dealership when I received a call from a office admin that the car had been sold the night before. A bad way to do business as far as I’m co... read more
Business response:
Hi Walter, We understand it can be frustrating to miss out on a vehicle you think may be the perfect fit. The reason we do not accept deposits is to ensure every client has the same opportunity to inspect, drive, and, purchase a car here. It would be unfair for us to hold an inventory option for someone who may decide not to move forward with their purchase when another guest is here, ready to finalize the transaction - George Kotsiras - Sales Manager
This time the sales kid was good, but the previous times I dealt with them they were horrible.
Business response:
Hi Bill, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to your next visit. Best, Your Friends and Family at Audi Fletcher Jones
Made the purchase process extremely easy.
After purchasing this vehicle all cash, I was treated like I didn't exist. First they sold me a vehicle that only had one plate, so it took over two weeks just to get that corrected. Then when i asked for my paperwork that I signed in person at delivery, as my vehicle was delivered to me. I was never given it at all. My salesperson was Harry. The sales manger that I dealt with was Joseph"Joe". I would say this is the worst experience I have had in a long time.
Business response:
Thank you for the feedback about your experience. This is not the level of service we aim for and I'd like the opportunity to address any outstanding concerns you have in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Tony McKinney - Marketing Manager - 661-705-6400
Great feedback along with consistent follow up.
Very good
They are horrible told me the car had to go through service and then never called me back. I wouldn’t buy a car from them if they gave it to me for half price
Customer service was good. They responded back to me within minutes. Unfortunately the vehicle I inquired about was already sold.
Seemed to be honest.
Frequently asked questions about Audi Burlington
How is Audi Burlington rated?
Audi Burlington has a 4.7 star rating with 3,914 reviews.
When is Audi Burlington open?
Audi Burlington is closed now. It will open tomorrow at 8:30 a.m.
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