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AT&T Store
- Mobile Phones
- Rolla, MO
About this business
Location details
119 S Bishop Ave, Rolla, MO, 65401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedMy immune system is greatly compromised, and they come to the door and take my cell phone payment. It is great that they help me in this way, for I am not allowed to enter public places! I appreciate it more than you will ever know! again, thanks
An agent by the name of Roletta was very rude , short and mean. I went in to ask questions about upgrading my phone and she seemed annoyed during the transaction and each question I asked she was irritated and repeated herself instead of in a different way instead to help me understand which made me feel stupid . Clearly she must of had a bad day and took it out on me because all I did was come to upgrade my phone which I did not do because the interaction was so bad! Don’t go here.‼️❌
Better customer service more knowledgeable employees ,if I could leave I would
Worst store in the area. I have had great service at other stores but this store the employees are worthless. Avoid this store at all cost! The general manager is rude and useless.
Business response:
Leslie, I am sorry you feel this way, in regards to the plan, there is no benefit to changing your plan other than giving the customer the most for what they are paying for. As we discussed when you were in store, I am happy to switch your plan back to the plan you previously had due to the misunderstanding between you and my sales rep, which would get you the watchTV back just not the hotspot that was added with the plan change. I understand your frustration, with the situation as it was not disclosed that the watchTV would... read more
RecommendedI was welcomed from the second I walked in the door. I have never had such a positive experience in an AT&T store ever! I highly recommend the Kingston AT&T store!!!! Jill C went above and beyond to make sure I had everything I wanted, needed and made sure I was 100% good to go before I left! This will be the place I go to do my wireless business from now on!!!
RecommendedJon was both extremely helpful & most enjoyable to work with.
Business response:
Hello Stephanie Vitali Juhasz, thank you for submitting your review. Serving our customers with the best service possible is something we strive for every day. We look forward to seeing you again soon.
RecommendedI used to go to ATT in Joliet mall but never again so much better service in Mokena store Thanks Ebony. Oh yeah been w ATT for 20 years is everything isn’t perfect but no complaints
Every time we take part in a “promotion they have we always have to call and argue with them on the phone because they messed up our bill. Right now we are trying to fix something and we have not yelled or threatened anyone but they have the biggest man standing beside my husband like he’s guarding him for some reason?! When they got ill with him first. This happens all the time. Credits that we were supposed to get when the “Bogo Apple Watch” promotion happened. Yeah we are paying full price for both and now they act like i... read more
Business response:
Hello Stephanie Clark! We apologize and want to correct this! Please come back to the store and ask to see Ann.
RecommendedI didn’t catch the gentleman’s name but, he was super patient with me. I purchased an Apple Watch but, didn’t realize my phone needed to be updated before pairing the watch. He sat for about an hour until it was finished to help me set up the watch. Thanks again! 😁
Business response:
Hi Emalee! We know that first impressions are very important and we are glad to receive your feedback. We work hard to staff our stores with knowledgeable and friendly associates. Please visit us again soon.
Frequently asked questions about AT&T Store
How is AT&T Store rated?
AT&T Store has a 4 star rating with 963 reviews.
When is AT&T Store open?
AT&T Store is open now. It will close at 8:00 p.m.
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