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Atlantic has been serving homeowners and residents of Hampton, Newport News, Poquoson and York County, Virginia for 45 years. Most of our technicians have been with us from 20-35 years. Our office is located at 609 Copeland Drive in Hampton. Atlantic provides extensive service and installation on all Plumbing Systems, as well as Heating and Air Conditioning Systems. We are Licensed, Bonded & Insured. A+ Rated with BBB.
609 Copeland Dr, Hampton, VA, 23661, United States
Get directionsMary was so accommodating about my pluming need. She was a pleasant professional. Joe answered all my questions in layman’s language. God bless Mary and Joe,
Mary was very pleasant in phone conversation requesting service. Trevor was courteous in clearing my sewer line to the street and into my house.
Rich was able to get our gas line replaced with minimal delay.
We could not be happier with Atlantic Plumbing! It starts with Mary - who scheduled our original maintenance appointment and then found a way to re-schedule it to an earlier date. Then Trevor Denny shows up on time. Trevor, who installed our system several years ago, could not have have been more polite and helpful. He's also efficient, and a perfect representative for Atlantic Plumbing. In this day and time, these folks are a rare but welcome team!
Business response:
Thank you so much for the 5 Star Review of Mary's efficient customer service and Trevor's on time, polite and helpful heating maintenance and for being a member of our Maintenance Plan over the years. We are grateful for your loyalty and will share this with our team.
I requested service for a pipe leaking inside of the wall of my condo. When Atlantic Plumbing arrived, they gave me 3 choices for repair that included replacing my water heater (there was nothing wrong with it and not the reason for the service call). Unfortunately, for me, (I was not feeling well and had a doctors' appointment.) I choose to replace the water heater at a cost which was very high, $*****, which I believe was over-priced and I did not realize until after they left, that they had left a hole in the wall without... read more
Business response:
Dear Mrs. R**** Thank you for calling us again for your home plumbing needs. You have been our customer for 25 years and we sincerely value you. I am sorry you felt the quote was too high after the work was done. Our pricing and quotes are transparent and competitive. As you said, our technician provided you with 3 upfront quotes which required the water heater be uninstalled and then reinstalled to repair the leaking pipe in the wall behind it. One of the 3 quotes included reinstalling the existing water heater. Due to the ... read more
Shawn visits us twice a year and does a wonderful job making sure we are ready for the next season. He makes sure we have everything covered and have no questions. We are completely satisfied with Atlantic Plumbing Heating & Air Conditioning.
Business response:
Thank you so much for the review of Shawns wonderful Heating and Cooling maintenance service and for being a loyal customer for so long. We will share this with our team. Please take care. Sincerely, Jordan ******** Owner
We have trusted Atlantic Plumbing, Heating & Air Conditioning with our family's professional home services needs for over 40 years. Atlantic offers multiple services easing the pain of finding a reliable and professional home services provider. Additionally, Atlantic's licensure and organizational qualifications are second to none and reassure my family that the best talent in the area is providing the service. I was recently reminded why after 40 years this review is long overdue because we reached out to Atlantic about a p... read more
Business response:
We cannot thank you enough for this heartfelt and thorough review of our company over the last 40 years. Your family has always been so wonderful to work with and we are happy to have served you for so many years. We sincerely treat our customers like family and when I think of yours, there is no doubt about it. Thank you again for the review Chris. Stay well until we see you again. Sincerely, Jordan *******, Owner,
I have had this company doing my HVAC and plumbing work for several years now and I cannot recommend them highly enough! They have an excellent team. All the Employees are extremely courteous, they show up on time and clean up afterwards. I feel comfortable leaving my home while at work. I trust them completely.. I am very thankful to have had them servicing my home all these years. Thank you Atlantic! Tammy
Business response:
Thank you so much for the thoughtful and courteous review! We have been glad to keep your home comfortable for the past several years and looking forward to more to come. We will share this awesome review with our team. Thank you again, Jordan *******Owner
Needed estimates on fixing leaking faucets and replace garbage disposal. Was told there was a **** call out charge which would be deducted from work. Technician gave estimate but said since the call was an "assesment" ( he found my sink had a hole and garbage disposal was frozen in place) that it was more than an estimate, therefore only *** would be deducted from any work. Very misleading. Trust is important in any business relationship.
Business response:
Ms. ******* Our free estimate is to replace fixtures or systems, etc. If we take time to diagnose the source of issue, there is a diagnostic charge of ******* that will be applied to repairs. In this case, you wanted a repair quoted, which requires the technician to find the source of issue (diagnose it) and quote for repairs. The entire ******* will be applied toward repair or replacement, if you choose to proceed. This process was quoted to you over the phone. I have spoken with the technician and there must've been some ... read more
Atlantic Plumbing, Heating & Air Conditioning, Inc. has a 4.8 star rating with 651 reviews.
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