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Atlantic Plumbing, Heating & Air Conditioning, Inc.
- Plumbing
- Hampton, VA
About this business
Atlantic has been serving homeowners and residents of Hampton, Newport News, Poquoson and York County, Virginia for 45 years. Most of our technicians have been with us from 20-35 years. Our office is located at 609 Copeland Drive in Hampton. Atlantic provides extensive service and installation on all Plumbing Systems, as well as Heating and Air Conditioning Systems. We are Licensed, Bonded & Insured. A+ Rated with BBB.
Location details
609 Copeland Dr, Hampton, VA, 23661, United States
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July 17, 2025 My work order document listed several false comments that I had NOT made to the company. Asked that they send me a corrected w/o document - they refused. Atlantic A/C stated that it don't matter. But now after 2 weeks of talking with Atlantic A/C is willing to let me go after being a customer for over 10 years. Very upsetting and unprofessional (office).
Had a lot of plumbing needs and paid a pretty ***** for the service. The technician was very competent. For one of the items he had to have parts delivered to my home as the ones brought did not work. When it arrived it was the wrong part and I would have to reschedule to a later date/time. Upset, I called their office employee and was spoke to in an unprofessional and insensitive manner which I would not accept being spoken to like that. I was abruptly cut off and transferred to the owner. After explaining my complaint abou... read more
Business response:
I am sorry our technician leaving at 3pm and returning at 9am the following morning was not fast enough for you. We arrived promptly, had to get a different part and returned the first call the following morning. I am sorry you are such an unpleasant person. We have chosen not to conduct business with you any longer due to how you treated the office, our technician and clearly, by your other online reviews, treat others. I am sorry you have a bad experience with 99% of the people you deal with but move on and stop leaving re... read more
Atlantic Plumbing-Heating-&-A/C has professional, knowledgeable, and engaging technicians who are customer-oriented
Knowledgeable, efficient staff. Will definitely be having them back for more plumbing projects
Great crew, very professional team and attentive to every detail...Rich, Ethan and the others made sure those lines and connections were exactly how they were supposed to be, thank you fellows
Excellent service. Mary and Allison scheduled Shawn to come out and check my inop Furnance. Shawn determined My Fan Motor needed to be replaced and then coordinated locating a replacement thru the office. Part was located and ordered. Shawn will return upon receipt of part and replace the motor. Everyone was very polite and cordial. Everything was done very professional.
They came out two days after being called for non-emergency reasons. They were very professional and took care of the three problems I had. I will use them again when needed and highly recommend them
Outstanding job, expertly done. This was a large difficult task which Rich & his helper completed efficiently & seamlessly, leaving everything clean & all things put neatly away. They arrived right on time & were polite & pleasant. We would highly recommend them & Atlantic Plumbing, Heating, & Air Conditioning. Mary & Allison are also an asset to the company.
From quote to install, from the first call to the final convo, Mary, Allison, Rick, Sean & Trevor were on point, professional, patient, and gracious. Anytime a business can come in, remove not only old equipment to install new AC & furnace - but leave your garage and outside work area better than they found it - whew!!! That's going above and beyond and for that I'm so very grateful. I've been an Atlantic customer for years, and I'll continue to be one. Awesome Team. Thank you!
Frequently asked questions about Atlantic Plumbing, Heating & Air Conditioning, Inc.
How is Atlantic Plumbing, Heating & Air Conditioning, Inc. rated?
Atlantic Plumbing, Heating & Air Conditioning, Inc. has a 4.8 star rating with 759 reviews.
When is Atlantic Plumbing, Heating & Air Conditioning, Inc. open?
Atlantic Plumbing, Heating & Air Conditioning, Inc. is open now. It is open 24/7.
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