Arizona Public Service Company

Robin P 

on BBB

a year ago

Two months ago, in summer, my APS bill was $35, last month it was $75, this month it is $155! What in the name of sanity is going on with this cooperation? This is terrible, rate hikes and no explanation. Just charging up the **** ****. Terrible, Terrible! BEWARE 

Gregory F 

on BBB

2 years ago

Last year in July *********************************************** ********* for 3 days. I turn of everything no need to have air condition on or anything else beside my refrigerator. Even though there is three more days to the billing cycle my bill should not be 90 dollars higher. Something is not right I think it's a shame how they take advantage of people especially in this financial environment were living in. I think the government should be looking into there billing practices. 

Jill R 

on BBB

2 years ago

I will start by saying APS is affordable, which is a good thing. However, they are NOT good at processing online payments. They say they had to return your payment because it couldn't be processed out of my bank account. BUT when I log into my bank account there is ALWAYS enough funds to be seen for my bill to be paid. However, no matter how hard I've tried, APS can't be reasoned with. They only care about what they see. Anything you say is ignored. I now have to pay in cash all the time because they can't get it together. T... read more

Key E 

on BBB

2 years ago

Constant power outages in ******** with no reasons given to as why. It's essential homes have power to cool in the Summer heat, and yet that's when they SCHEDULE power outages as well 

Peter Z 

on BBB

2 years ago

Im not one to write BBB complaints in fact I believe this is my first. APS charged me for electricity usage for a property that I didnt own or have possession of. Regardless of the proof and documentation showing that I had zero access and responsibility/ownership to the property. The lack of empathy and broken policy did not allow the workers at APS to not charge me. I was charged late fees and required to pay for about 4 months of service for a property I had no ownership over. Even though this was clear as day and was cle... read more

Raymond H 

on BBB

2 years ago

Unexpected charges! I have solar for 5 years never paid more than $35. All of a sudden my bill is $140. APS said for some reason my solar completly stopped producing for 2 months then miraculously, after I called them to complain & have them figure out why, it just started working again all by itself! I'm no electrician or solar tech, but this is very fishy! Solar doesn't just stop producing entirely then miraculously just start producing like nothing was ever wrong.If there are others out there with solar experiencing the s... read more

Ankit S 

on BBB

2 years ago

Profit pursuit and punishing individual consumers while not substantially investing in or subsidizing an abundant relatively free resource center while subsidizing traditional fossil fuel power is a travesty and oligopoly behavior at its finest. They will incentivize cool rewards. 

Ronald L 

on BBB

3 years ago

Aps is a horrible company I live in ********** and everytime it rains the power goes out for at least 3 hours and everyday during monsoons I am on oxygen and when it's a 110 degrees I can't breathe I lived in ******* for 5 years and it rains there all the time and they never loose power so something is wrong here 

Peyton S. 

on BBB

3 years ago

If I could pay literally anyone else for power, Id drop ********************** like a hot rock. Weve lived here for 4 years, and besides the exorbitant rates were all paying for a utility we -have- to have, billing and everything has been relatively straight forward. Autopay from the exact account we started with, no changes, no issues payment-wise on our end whatsoever. Suddenly in August I get hit with a huge $300+ ****, in which APS claims were the payments for ********* that bounced, despite me not having touched autopay... read more