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Arbonne
- Cosmetics & Beauty Supply
- Irvine, CA
About this business
Location details
9400 Jeronimo Road, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Best value for your money. Non toxic skin care, makeup and nutrition. 30 days to healthy living is fabulous. Weight loss and nutrition in a healthy way.
Just got charged 379 for something I've never heard of. Never even visited their website. I need a refund now. This is outrageous!
Business response:
Hi Ms. ********, We are sorry to hear your credit card was charged. We made three attempts to reach out to you via email on August 26, 2020, August 31, 2020, and September 9, 2020, to get more information to assist you with a refund. We have not heard back from you. Arbonne welcomes the opportunity to address your concerns regarding the charge; please contact us at ****************.
This is a followup to my review dated 08/12/20. Was able to (finally) speak with someone from Arbonne returns dept. Ellen was caring, understandable and so efficient!!! She took action to resolve our issue and it actually happened in a timely manner. A wonderful resolution. I could not figure out how to attach this to the prior writeup?
Ordered the RE9 brightening kit found the serum is not the quantity that is listed on the bottle. ordered 1oz bottle that same as 30ml of product and received 1ML not 1 OZ of product. The bottle has a sleeve inside so less product fits in the bottle. I will look at the other products that come in the kit when they are empty and see if they are the same false advertisement as this item. when I e mailed CSR they said sorry you ran out of product so soon. very disappointing. as a last ditch effort I thought I will place one mor... read more
Business response:
Hi Ms. *******, A minimum of three orders with unique Arbonne IDs must be placed through the program for the Host to qualify for rewards, and you had one, which is why you were not eligible to receive host rewards. We made three attempts to reach out to you via email on August 20, 2020, and August 27, 2020, and August 28, 2020, to obtain more information to address your product concern. We have not heard back from you. Arbonne welcomes the opportunity to address your concern; please contact us at *****************
My daughter purchased the weight management products for me at the beginning of the covid shutdown. Due to the quarantine stay at home, I received the product after the "45 day period". Looking at the ingredients, they are full of cane sugar and not usable by me, due to my health conditions. For weeks now, I have been emailing and calling so called Customer Service (prepare to either sit on hold forever or not be called back) and even received an email survey asking what I thought of their resolution (????). Their product is... read more
Business response:
Hi Ms. *******, Per your follow up review below, this was taken care of by Customer Service. If you need further assistance, please contact us at **************** "This is a follow up to my review dated 08/12/20. Was able to (finally) speak with someone from Arbonne returns dept. Ellen was caring, understandable and so efficient!!! She took action to resolve our issue and it actually happened in a timely manner. A wonderful resolution. I could not figure out how to attach this to the prior write up."
I really like ARBONNE Botaniques Cioncentrated Shower Gel ..it is reasonably priced , a little goes a long way plus it lathers well and I feel refreshed. Also love the fizz sticks especially pomegranate green tea..
I too have never heard of this company and never ordered anything from them and was charged $352.00 today. They will be investigating this charge. Wonder how many more today got fraudulent charges on their credit cards today??
Business response:
Hi *****, We are sorry to hear your credit card was charged. After speaking with you and investigating the charge, we accepted the dispute from your bank and refunded your card for $352.00 on August 17, 2020. We thank the BBB for the opportunity to respond and trust that this response adequately addresses the concern.
I made a purchase through a woman on Instagram. Loved what I received. However if you go on FB or Instagram several of their consultants are spending more time spewing conspiracy theories and are saying they are apart of Q. The far right conspiracy group all with the the Arbonne logo attached. I wanted to buy and know about the products not what they are putting out there at all. Should be kept separate from tge business side. I am not the only one. I know disturbed and certainly not the only one walking away from the compan... read more
Business response:
Ms. *****, Thank you for sharing your concern, we’d like to connect with you to gather more information. Our Independent Consultants are trained on the guidelines, rules and standards set by our Business Ethics and Sustainability Team. We have a channel, ****************, for both consultants and for members of the general public to note violations which are then thoroughly investigated and acted upon as necessary.
I have never ordered from this company and have a fraudulent charge of $327.27 to my credit card. Credit card company cancelled card and issued a new one. It is currently being investigated. Huge pain! Company must be crooked somewhere.
Business response:
Ms. Ellis, We are sorry to hear that your credit card was charged. After speaking with you and investigating the charge, we refunded your credit card for $327.27 on July 22, 2020. We thank the BBB for the opportunity to respond and trust that this response fully addresses the concern.
Frequently asked questions about Arbonne
How is Arbonne rated?
Arbonne has a 2.8 star rating with 102 reviews.
When is Arbonne open?
Arbonne is open now. It will close at 6:00 p.m.
Need help? Contact us.
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