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Arbonne
- Cosmetics & Beauty Supply
- Irvine, CA
About this business
Arbonne transforms lives through pure, botanically based ingredients in scientifically tested products; a pure, healthy lifestyle; and the pure joy of helping others. For over 35 years, this has been the hallmark of our product integrity. From the beginning, Arbonne has developed products by combining the best of nature with leading science. Our mission is to always improve and evaluate our ingredient policy as an ever-evolving standard of excellence. This means we continuously challenge ourselves to do better and better.
Location details
9400 Jeronimo Road, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charged my card $231. I have never heard of them before, and yet they somehow have my card on file. My bank is working on getting me my money back, but it's incredibly frustrating to deal with. I see so many other people on here with the same experience. The company really needs to look into why this happening instead of apologizing about it."
Scam and predatory business model. I hope this company dies.
Business response:
Mr. *******, we are sorry to hear that your Arbonne experience was less than satisfactory. We made two attempts to reach out to you via email, but we have not heard back from you. Arbonne welcomes the opportunity to address your concern, at your convenience, please contact us at best@arbonne.com
******** unauthorized charges from this company I've never heard of. Seems like a repeat offender. Would advise steering clear, but appears they like to charge your card even if you don't do business with them."
Business response:
Mr. ******, we are sorry to hear that your credit card was charged. We made two attempts to reach out to you via email and phone to get additional information to locate the charge and refund your credit card, but we did not hear back from you. Arbonne welcomes the opportunity to address your concerns; at your convenience, please contact us at best@arbonne.com.
I also had a charge from this company that I have never heard of for $213.94 . Extremely frustrating!!
Business response:
Ms. *******, we are sorry to hear your credit card was charged. After speaking with you and investigating the charge, we refund your credit card for $213.94 on May 18, 2021. If you have any other concerns, please do not hesitate to contact us at Best@arbonne.com.
I have used Arbonne’s Calm line of facial products for years and loved them. But this last year they replaced the Calm line with a Supper Calm line that’s Vegan, For me this line is super useless. I can wash my face twice and it’s still oily. And you have to use twice as much of the moisturizer for it to work well. I think if you have dry skin this product will probably work fine for you. I am now looking for a replacement product with no citrus in the ingredients as I’m allergic. But if they ever bring back the original Cal... read more
Business response:
Ms. ********, at Arbonne, we pride ourselves on our ability to deliver exceptional products. We are sorry to hear you do not like the SuperCalm skincare line and cannot use the products due to allergies. A 90-day money-back guarantee is offered on all Arbonne products to Clients. Clients not completely satisfied may return the purchased products to Arbonne for a full refund within 90 days from the purchase date. You may obtain an return merchandise authorization number by calling Arbonne Customer Service at 1.888.ARBONNE.
I have been using Arbonne products for a while now and my skin, body and hair has never looked/felt better. Also my consultant is an absolute dream and the community just seems so lovely and like one big family! This company really wants the best for their clients, consultants and the planet. Hello??? Cruelty free, gluten free, vegan, botanically based products!!! AND they have a terracycle program where you can send the empties back to have them properly recycled if they are hard to recycle materials! They are simply the be... read more
I just read almost a dozen of these negative reviews and they just seem off to me. I’ve been using arbonne products for almost 7 years and never had any issues with quality of products or their customer service. When one person said they called and Arbonne didn’t pick up the phone makes no sense. They have a huge customer service team dedicated to resolving any issue and they list their call times that they’re open. There have been certain times where it states high call volumes and you’ll be waiting a while, but you can get... read more
I also just got a fraud alert from Amex for a $71 charge from this company that I have never heard of. Very alarming to see that others have recently experienced the same thing.
Business response:
Ms. *******, we are sorry to hear your credit card was charged. On March 24, 2021, we reached out to you to address your concerns and process a refund. You replied on March 29, 2021, stating that your credit card company refunded the $71.00 charge.
I have NEVER ordered from this company yet i have been charged twice on my debit card. The 1st time, i called my bank and they investigated and replaced the money, but i also had to cancel the card and get a new one. I finally got my new card and 2 months later (3/1/21) i have another charge from this company!! How can that be?? The card is NEW and i dont know what this company is... what else do I need to do to avoid being robbed???
Business response:
Ms. Santos, we are sorry to hear your credit card was charged. We made two attempts to reach out to you via email on March 5, 2021, and March 11, 2021, to address your concerns and process a refund. You replied on March 11, 2021, and stated you received a refund. Arbonne welcomes the opportunity to address your concerns still. At your convenience, you may contact us at best@arbonne.com.
Frequently asked questions about Arbonne
How is Arbonne rated?
Arbonne has a 2.9 star rating with 95 reviews.
When is Arbonne open?
Arbonne is closed now. It will open tomorrow at 9:00 a.m.
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