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Arbonne
- Cosmetics & Beauty Supply
- Irvine, CA
About this business
Arbonne transforms lives through pure, botanically based ingredients in scientifically tested products; a pure, healthy lifestyle; and the pure joy of helping others. For over 35 years, this has been the hallmark of our product integrity. From the beginning, Arbonne has developed products by combining the best of nature with leading science. Our mission is to always improve and evaluate our ingredient policy as an ever-evolving standard of excellence. This means we continuously challenge ourselves to do better and better.
Location details
9400 Jeronimo Road, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Same complaint: 11/19/2020--takes stolen credit card information and tries to collect for products NEVER ordered. Bank fortunately caught it. I never heard of this place and have absolutely no interest in their product. But suddenly I supposedly ordered $370 worth? They need to look inwards to their procedures and find who is doing this, Or else the credit card companies stop letting them take cards.
Arbonne has the best ethics and provides full transparency on their website and through their consultants!
I needed some enhancement for my face in late 2018. I went to a local Arbonne dealer who promised great results and treated me with some products. Paid some $150 +/-. The end result: shortly after my entire face started to develop big red inflammation marks, until this date it only gets bigger and wider. It was diagnosed by 1 doctor as rosacea and recently one doctor said its skin inflammation due to a bad cream used. I did not tie it back to Arbonne immediately, but as I keep talking to doctors and people I discovered right... read more
Business response:
Ms. ******, We sincerely regret the experience that you had reported. We take every consumer experience and Independent Consultant seriously. After speaking with you and gathering information, we refunded you $314.59 on November 9, 2020.
Horrible customer service. I like the product and have been a consutant for 13 years. I placed an order that was messed up but then I was charged for additional shipping. I have tried to get it refunded but every time I call in I have to go over all of it from scratch and I lose an hour. Worst customer service I have every seen. Will never order or use product again.
Business response:
Ms, ******, we are sorry to hear that your Arbonne experience was less than satisfactory. We take all customer concerns seriously and will work hard to address your concerns. After speaking with you, we refunded your shipping fee of $23.50 on October 5, 2020.
***** *. I, too, was scammed out of money, I am still waiting that was charged on Sept, 20, 2020. I was scammed 3 amounts and am still waiting to be re-imbursed the $51.95 that was taken from my account. More time on the phone again. Had go to the bank and get a new card. After reading quite a few of the reviews, someone should investigate this company because there is something fraudulent going on. Many people are posting the same problem, I see.
Business response:
Ms. *****, We are sorry to hear your card was charged. After speaking with you and investigating the charge, a refund was processed for $51.95 on September 30, 2020.
I have used Arbonne for 8 years and couldn’t be more happy with the results on all levels with all the products I’ve tried...from nutrition, to skincare and make up! The product quality and ingredient policy to me stands so far above others. Haven’t been more impressed with a company taking the health and wellness of others as a priority.
Arbonne is incorrectly charging taxes on purchases. Today I was going to purchase $390.00 MSRP of products for my wife. Shipping at $7.95 Taxes - $38.44 I live in San Diego, CA. Tax rate is 7.25% and I should be charged accordingly. This means the sales tax on my order should be $28.28. I called their customer support and the guy I spoke with did the math on my cart and admitted the taxation was incorrect. This is nearly a $10.00 difference. If this is an upcharge on every order created, you multiply that by the number of or... read more
Business response:
Hi Mr. *********, We would like to provide you assurance that Arbonne is accurately collecting and remitting taxes. Arbonne is required to collect the applicable tax based on the suggested retail price (SRP) of taxable products and ship-to-address. The amount subject to sales tax includes the shipping and handling charges if the state where the products are shipped requires sales tax to be charged on this cost. Your tax rate is 7.75%. We reviewed your wife’s orders, and the tax is accurate.
Best value for your money. Non toxic skin care, makeup and nutrition. 30 days to healthy living is fabulous. Weight loss and nutrition in a healthy way.
Just got charged 379 for something I've never heard of. Never even visited their website. I need a refund now. This is outrageous!
Business response:
Hi Ms. ********, We are sorry to hear your credit card was charged. We made three attempts to reach out to you via email on August 26, 2020, August 31, 2020, and September 9, 2020, to get more information to assist you with a refund. We have not heard back from you. Arbonne welcomes the opportunity to address your concerns regarding the charge; please contact us at ****************.
Frequently asked questions about Arbonne
How is Arbonne rated?
Arbonne has a 2.8 star rating with 100 reviews.
When is Arbonne open?
Arbonne is closed now. It will open on Monday at 9:00 a.m.
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