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Arbonne
- Cosmetics & Beauty Supply
- Irvine, CA
About this business
Arbonne transforms lives through pure, botanically based ingredients in scientifically tested products; a pure, healthy lifestyle; and the pure joy of helping others. For over 35 years, this has been the hallmark of our product integrity. From the beginning, Arbonne has developed products by combining the best of nature with leading science. Our mission is to always improve and evaluate our ingredient policy as an ever-evolving standard of excellence. This means we continuously challenge ourselves to do better and better.
Location details
9400 Jeronimo Road, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like their product but shipping is horrible. I ordered on Friday and paid almost $10 for shipping and I am only in AZ but for some reason they start my shipping with *** but then gets changed to mail and I still have no received nor do I think I will get it today. Shipping from Cali should ONLY take 2 days to get to me and since I paid for the shipping you would think it would stay with *** but no. This ***** and is making me look into other options for face care. :-( Should never take 5 days to get this and I not even inclu... read more
Business response:
******************, We are sorry to hear that your order was received on the fifth business day. Your order left Arbonne's warehouse the next business day via *** mail innovation. *** mail innovations is a partnership between *** and **** in which **** assists *** with orders that are under 1 lb. Per our communication on May 11, 2023, we will compensate you for the shipping cost as a one-time courtesy. We hope this addresses your concern. Please contact ** at ******************************* if you have any additional questio... read more
I dont use a lot of the products from Arbonne but the ones I use I am happy with. I am disappointed because a facial cream, for daytime wear that I used under the liquid foundation,has been discontinued and not replaced with anything else. In the future I will be researching products to replace the ones I now use mainly because of the annual membership fee which seems out of line for me when I mainly order two products only twice a year. Today I ordered two items and was told that the system would not allow the sale associat... read more
Read reviews before you buy from this company. SCAM is all I can say. I should have learned my ****** the first time they screwed me when I ordered over $400 in products to get the "free" special mint chocolate protein shake mix only to find out that I had to place another order for them to ship it with!! A few years past and I got suckered in again. I ordered the 30 day healthy living. Same day I decided to cancel after I thought about it. You have to email them, you can't just cancel from your "account" 3 days later I fina... read more
Business response:
*** ****** we are sorry to hear you wanted to cancel your order. Your order was canceled, and a refund was processed for $205.11 on December 27, 2022. We reached out to you on January 9, 2022, concerning the refund, and you confirmed you received the refund on December 27, 2022. If you have any other concerns, please do not hesitate to contact us at ********************************
I got a bank charge of one hundred eight dollars. I got scammed and NO IDEA how this company got access to my bank account information. Needless to say, I filed fraud, changed my card number and STILL did not get reimbursed. This company is a scam and needs to get shut down. How is it ok to hack my account and make an unauthorized payment?
Business response:
**********, we are sorry to hear that your credit card was charged. We made two attempts to reach out to you via email to get additional information to locate the charge and refund your credit card, but we did not hear back from you. Arbonne welcomes the opportunity to address your concerns; at your convenience, please contact us at ********************************
The best products and customer service! I have been a loyal customer for 7 years and am obsessed with everything. I've have ordered products that were out of stock and received a note with a free product saying my item would ship soon when it's back in stock. Once I had an item with a broken pump so I called to ask for a replacement pump and they sent me a brand new product.
I have been a loyal Arbonne product user for over 25 years. Best products (they actually do what they say they will do). And their customer service is bar none!!! Never had any issues. I will be a customer for life!!
I received almost expired product. **************** contacted me about sending replacement. Over 3 weeks and havent received replacement. Went into account and the replacement was cancelledand I received no refund. I had to contact customer service about the problem. They couldnt find any reason as to why it was cancelled nor why I hadnt received any communication regarding the cancellation, nor why I hadnt received a refund! **** poor company!!
I have been a consultant with Arbonne for almost 5 years. Their products are some of the best on the market and being certified Gluten Free and plant based I know I can trust giving my family these products without all of the harmful toxins and chemicals in most supplements, skincare and body products. I have replaced all of my everyday products - body wash, shampoo, conditioner, toothpaste, deodarant, body lotion etc with Arbonne and will never go back to other brands. I'm a big supporter of Arbonne and happy to have discov... read more
I recently started working at a studio. The owner is an Arbonne Consultant. She said "all our girls are Arbonne". She convinced me to try being a consultant again. (I was one previously years prior but had little success) I attempted to sign up on a Friday. I was unable to because my social was tied to my old account. I had to call Arbonne to help. I was told I would first have to "renew as a Preferred Client" and then "upgrade" to "consultant". She said she made some updates to my profile and to try again. I tried again and... read more
Business response:
********************, we are sorry to hear of your experience with Arbonne. Our records show that 10 pre-authorized transactions totaling $3,583.24 occurred on 8 April 2022. Our ************* team had informed you that the charges were pre-authorizations by your bank and Arbonne provided you a letter on April 11th showing your orders were canceled. Our team also attempted to contact you, without success, on April 20th and 25th to make sure your concerns have been addressed. If you wish to discuss this matter, please contact ... read more
Frequently asked questions about Arbonne
How is Arbonne rated?
Arbonne has a 2.8 star rating with 100 reviews.
When is Arbonne open?
Arbonne is closed now. It will open on Monday at 9:00 a.m.
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