April Schaad - State Farm Insurance Agent

Christine B 

on BBB

2 years ago

I have been with State Farm for over 20 years and the experience is incredible my premiums went up every year with no claims.. 

Theresa P 

on BBB

2 years ago

After 30 years we are leaving and my family plan, as well. Photographer comes over and takes pics of our roof. Get a cancellation of HO policy. 14,000 bucks, second Mortgage and little help from them, new roof. We get a notice yesterday that they are canceling again, because of 3 non moving vehicles, in a fenced, private driveway, with “appliances in the back yard”. One washer, who the metal guy picked up last month. Hanging tree leaves over our fence, deeming it a “fire hazard”. They stated they sent us a letter in Septembe... read more

Leon H 

on BBB

2 years ago

I visited their website to get a quote for my home insurance. A bit later, they emailed me a quote for $1281/year for my specific house with all the coverage that I wanted. When I called the listed agent, they raised the price to $2448 (double!) without adding any additional coverage. This was specifically the Tim Miller agency in Southfield, MI and the agent was Christina N******. 

Sarah S 

on BBB

2 years ago

Horrible company to work with. They try to blame the other company for everything. They do not issue payouts within ten days. Their client hit and totalled my car. They gave me two days to find a new car. Made me pay for the rental and took over 2 weeks to pay off the loan. So I was with out a car and ended up paying well over 300 dollars for an accident that wasn't even my fault. The agents could have cared less and did absolutely nothing to help me or the situation. Absolutely horrible, untrustworthy company! 

Lynelle J 

on BBB

2 years ago

If I can give less than one start I would. The claim I had with State Farm is a homeowners claim which was caused by water damage coming from my neighbor upstairs. It has been 10 months since it happened and repairs have still not been completed due to State Farm’s negligence and having to resubmit the same forms multiple times and never being able to get a hold of an adjuster. They are primary insurers due to my ****** HOA and there is no way around them for **** to pick up coverage, which they couldn’t because they took so... read more

Davaun H 

on BBB

2 years ago

Terrence Clacny, was very unprofessional when assisting me and my mother getting an insurance quote and being our rep. Was not corresponding to emails, or phone calls. 

Nancy F 

on BBB

2 years ago

June of 2023 my vehicle premium was $48.87. July it was increased due to a beacon that's a requirement for the safe drive discount (which I had zero knowledge of or received this beacon) therefore my payment increased to $63.08. after several conversations with State Farm agents they assured me my premium would go back to $48.87 once the beacon is installed. I paid July's premium of $63.08 a week later I received the beacon install the app on my phone and installed the beacon in my car. I received my August bill 6/22/23 my p... read more

Giovanni N 

on BBB

2 years ago

I put a claim on July 5th called and emailed brandon b**** State Farm representative. Its July 24 and I have not heard a single response. I even called customer service who blind transferred me to the same department but now answer. So what Gives when did State Farm Claim department drop is customer service. Im paying way to much for ****** service. 

Laura M 

on BBB

2 years ago

This company has given us the most difficult time for home insurance, we pay over $5500 a year soon to increase, AGAIN. We had pipes explode in the house causing significant leak, we called emergency plumber who helped fix, suggested a complete home repipe which we did. We called adjustors to help recover damages, and have been going back and forth for almost a year. In the mean time, our house is a mess, holes in ceilings, walls, garage floor and all 3 bathroom walls. They offered us $1,000 which doesn't even fix one wall i... read more