April Schaad - State Farm Insurance Agent

Victor L 

on BBB

2 years ago

I had a horrible experience with state farm insurance. One accident where we were not even at fault and after making the claim they never got back to me. I have had full coverage for several years, yet, state farm failed to process my claim. After a full year of calling state farm only to hear the same story (a recording saying that my claim was being processed) I contacted my state farm agent. She helped to get in touch with the corporate. Unfortunately, the person I spoke with (Alice) told me that my policy number was not ... read more

Robert M 

on BBB

2 years ago

Too bad 1 star is the lowest. My wife and I had a car accident on vacation. The first call to SF we were told our car would be "towed back to my home area to be fixed, I even got a call from the local repair shop the next day. No call back from the towing company. Called SF again and was told that the car would not be towed to *******, but 30-50 miles to repair shop and towing company would call. No call back. We rented a car to get home as our vacay was over. I drive back to the car and tow it to a repair facility. File pap... read more

Sara Z 

on BBB

2 years ago

My family and I have been with State Farm for many years. It took 3.5 months to receive my car back which they like to blame body shops for which was not the case with mine. I had someone give me the breakdown over the phone and realized all my delays were bc of State Farm Claims which in turn made me run out of rental coverage during these delays. I had sent several complaint emails hoping they can at least just refund 2 weeks of my rental since their delays were beyond the 2 weeks. I ended up having to part ways bc they we... read more

TEE T 

on BBB

2 years ago

STATE FARM IS A DOWN RIGHT HORRIBLE COMPANY. I HAVE BEEN WITH STAE FARM FOR OVER 20 PLUS YEARS. MY FAMILY WAS IMPACTED IN THE JULY STORM WHERE WE DID NOT HAVE POWER FOR OVER 3 WEEKS. I MADE A CLAIM ON MY HOUSE AND MY VEHICLE 2 TO BE EXACT THEY HAVE MADE SO MANY MISTAKES ON MY HOME FIRST DENING DAMAGES ON MY ROOF SAYING THAT MY HOUSE MUST BE SHIFTING BUT PAYING FOR MY GARAGE ROOF. ON BOTH MY VEHICLE TOTALING THEM BOTH OUT CAME BACK WITH THESE HIGH COST TO GET FIX THEY HAVE EVEN TOOK IT UPON THERE SELF TO CALL MY FINACING COMP... read more

Amber S 

on BBB

2 years ago

We're still waiting from the storm in March that tore our roof off. We've filed the claim. Contractors have said it's about 25,000 through 30,000 and State Farm wants to pay out $1000. We've been with this company for over 20 years with our home and multiple rentals and never filed a claim. Worst company ever. They love collecting your money but not paying out. 

Jay M 

on BBB

2 years ago

I previously was a State Farm client since 2005 for auto and since 2018 for home insurance. I selected them because my parents have used them since the 1980s, and State Farm took great care of them with two auto collisions and home hurricane damage. Unfortunately, State Farm did not take care of me. In Nov. 2022 our home water pipes burst causing massive damage ($22,000 for plumbing alone). State Farm not only covered $0 on that but then when we claimed the floor damages dropped our coverage. This has led to all manner of ex... read more

Betsy J 

on BBB

2 years ago

If I could leave a negative review I would. If you're thinking of using State Farm for your insurance, please consider someone else. We had wind damage where a tree limb actually went through our roof and came down through the ceiling in our bathroom. That was Friday night, it's Saturday night and not even a phone call from anyone!! I called and filed a claim right away after it happened and we can't even get a phone call from someone with an estimated time that they'll be out. When something happens to our homes, cars, etc.... read more

Jeff E 

on BBB

2 years ago

I'm a contractor in Oregon. I had a job were my customer had damage from there roof. Statefarm at first said that they wouldn't cover the claim. And then statefarm called several days later and said " we won't cover the roof repair. But they would cover the damage to the wall". And Statefarm put $2200.00 in my customers bank acct. With the understanding that there would probably more damage when the wall was opened up completely . And there was. All the way to the subsiding. During this time Statefarm closed the claim. I res... read more

Michael H 

on BBB

2 years ago

Getting a lot less for a whole lot more. Premium rises without filing a claim. Apparently being a safe driver earns you little. Dumping my life insurance policy and shopping around for cheaper rates.