April Schaad - State Farm Insurance Agent

Ryan S 

on BBB

2 years ago

I have a flood mitigation complain with State Farm. I was given the names of three flood mitigation companies by my local State Farm rep. I used one of these companies after a freeze event in Dec 2022. The recommended company (***** ***), came and did the flood mitigation. During this process, they did not do a complete dry out of the home. They refused to attempt to dry the crawl space. During the process, they also removed portions of the vapor barrier. I believe they should have dried the crawl space and not removed the p... read more

Rosie J 

on BBB

2 years ago

I have State Farm Car insurance since 1990 .Road side service is horrible. I was on hold for almost a half hour. I locked my keys in my car. A fellow State Farm insurance holder also called. She was placed on hold. She had to leave to go pick up her children from school. State Farm never checked on me. I ended up calling a friend to pick me up so I could get my extra key. 

Dawn M 

on BBB

2 years ago

What are you up too or hiding State Farm Insurance! I was watching television channel 252- Lifetime and 260 WeHD both State Farm commercial comes on - all in Spanish and no sub titles in English anywhere. So is State Farm selling something different to the Latino community that they don’t want the majority of American English speaking citizens to know about? We (Americans) and we have bent over backwards to welcome documented potential seeking American citizenship by changing our signage to read English & Spanish. Our phone ... read more

Larry M 

on BBB

2 years ago

We experienced a total loss on our rv and contents from a fire. Our experience with state farm was horrific. We were outright lied to several times by multiple employees of state farm. They attempted to rip us off on the rv for over $50,000 . We had total replacement value on our policy. And they still tried to cut our payoff by over $50,000. They made us wait 5 weeks for the payoff. The rv was our only home. So we were forced to rent whole We waited on them and being assured they would pay all our expenses up to the payoff.... read more

Shauna W 

on BBB

2 years ago

I've been a loyal customer for state farm over 10 years now and suddenly I get a call from them that they are dropping my insurance because my husband got 2 speeding tickets 4 years ago. When I asked them to explain why that mattered they couldn't give me an answer or even wanted me to try to correct whatever is going on. I will never use state farm ever again. 

Brenda O 

on BBB

2 years ago

I was on hold for over an hour waiting to speak to State Farm about why they are taking so long to settle a claim. I was told on their recording I would hold 20 minutes. Utterly ridiculous. What terrible customer service. ZERO STARS!!!! 

Samuel R 

on BBB

2 years ago

So they told me to get the drivesafe device and my cars appear on the app, but it wont let me register them. Thats all good. I call to get the issue resolved and I have been on hold for 45 minutes!!!!! Who has 45 minutes to just be waiting on the phone because "all representatives are busy"... How many people do you have working for you?? 1? Come on. Every time I need something the wait is super long. 

Jinyao L 

on BBB

2 years ago

I contacted my agent to cancel my policy days ago. I had never experienced an insurance company like this before. Frankly the worst I’ve ever experienced! Incompetent agent office where those who process things are like a dictatorship bureaucratic underdeveloped country government, and those who interacted with customers can only submit requests on behalf of customers and wait. Everything is at the mercy of those who process things. And they don’t acknowledge cancellation by a customer’s direct contact with State Farm centra... read more

Robert M 

on BBB

2 years ago

This is a great place to get insurance! They help you save money, professional, friendly, The staff is excellent, they know what they're doing! Thanks Joy F***!