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Apria Healthcare
- Health & Medical
- Jackson, TN
About this business
Location details
1328 S Highland Ave, Jackson, TN, 38301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst customer service ever. I placed an order they sent the wrong ones. Fine. I called left a message since it was a weekend. Never got a call back. So I called a few days later. They said they’ll send out the correct order. Order comes a few days later. And AGAIN it’s wrong. So I called and left a message since it was the weekend. Didn’t get a call back. So I called again today to have them correct the order. The person I spoke with was very rude to me and almost yelling at me. Very unprofessional. And then she says that t... read more
it's been a terrible situation since I got my CPAP machine from Apria. they refused to send the documentation that is required by my insurance company. My insurance company won't pay the bill as per their agreement with Apria. Apria keeps billing me every month for the full amount and I have a hundred and eighty days from the date it's first submitted to my insurance company. Customer service keeps promising they will send it in 5 to 7 business days. I call my insurance company they have not received the documentation. I cal... read more
Thieves. They charged us money without notifying us and telling us that insurance would cover 100 percent for my cpap. We have called them several times since June trying to get a refund. All they do is pass you around from one dept to the next. We even had our insurance company call them directly and it didn’t matter. They’re straight up liars. And, I just found out that they put in a claim to our insurance on 8/16 to be paid for a machine that was RETURNED on 8/6.
Apria Healthcare in Irving TX has to have the worst customer service of any operation I have dealt with. They do not answer the phone and they do not return phone calls when you leave a message. I have been trying to get a CPAP machine that was ordered by my doctor for 8 business days and still I cannot get an update on the status of my order. VERY DISAPPOINTED and do not recommend the Irving TX location!
You don't send what's ordered, you send the wrong things, you send more than what is ordered and today you sent me the wrong mask. AGAIN. It's Friday night. What am I supposed to do until Tuesday (the earliest I could possibly get a replacement)? And today you also sent me another patient's confidential information. When I called to let you know this was a HIPPA violation you couldn't care less. God, you are the worst.
Be careful with Apria ... I caught them in unethical billing Becareful ... many other ethical company’s out there !
Worst company to deal with. can't get in touch with the . You leave messages no one calls back. Disgusting how you treating my elderly father and how your company not delivering oxygen tanks after this storm we had. Telling my mother she can drive to Plainview to pick extra tank up. How your in business is beyond me. This isn't the first problem we ever had or I have heard of with this company!
If you can avoid this place, you should. Nobody can provide basic information and if you speak with any of the supervisors, you will receive conflicting information and no resolution. If you don’t have blood pressure issues yet, you will after dealing with them. Avoid like the plague.
I was charged extra for some reason. Not the local branch fault. I called on June 8th billing department they gave me a run around saying that they can't issue a refund until my insurance pays but in fact the local branch called my insurance to make sure that they would cover it and they would. Now they have no record of extra charge. I would highly recommend that you don't go through apria healthcare if you can help it. Very Bad Customer Service. Very Disappointed with Apria Healthcare.
Business response:
We want to know more about the concern you are describing and sent you a private message.
Frequently asked questions about Apria Healthcare
How is Apria Healthcare rated?
Apria Healthcare has a 2 star rating with 127 reviews.
When is Apria Healthcare open?
Apria Healthcare is closed now. It will open on Monday at 8:00 a.m.
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