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Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Every car dealership has vehicles on their lot and a sales team to sell them. Antwerpen Volkswagen is not just a dealership, we are in the business of providing quality products and services to an outstanding community of hard working individuals! Antwerpen has huge selection of cars and SUV's to meet a variety of needs! We are here to partner with you in the process and give you everything you need for you to have a great vehicle that you will enjoy! Conveniently located in the Baltimore area our expert staff is here to ass... read more
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We are very please with the attentive and professional service we received from the team at Antwerpen Volkswagen.
Was lied to and told they were running numbers. Found out the finance guy wasn’t even there. Sat around and waited for “numbers” for over 3 hours. Just waiting. Our sales guy just pushed us through and went on to his next sale. Terrible customer service and would never go back. Was there over 5 hours.
The entire experience was seamless and I will definitely sing Antwerpen Volkswagen’s praises every chance I get!
Awful communication with this dealership. Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager to get any information, and then they would simply lie. We don't have the part, weird you did when you made the appt., then it was they didn't have a mechanic, then they didn't have the tools, then the next week it was the part again. This went on for over 2 months. A repair shop claiming they don't have the wrench is a first for me. Stee... read more
Came in for a recall - first appointment was scheduled and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later letting me know about the gas issue and had to be rescheduled. Explained that I would need a loaner car for my next appointment as I would not have a way to get around. Came in 2 weeks later for now my 2nd appointment where I was informed that there was no loaner for me and the gentleman that promised the loaner no longer wor... read more
Our experience was not handled very professionally. I felt like we had to keep asking about the process and we had to go back the 2nd day to have someone go over the car (electronics) us. Just felt like it was just about the money and not the excitement of getting a new car!
Brought my car in for repairs related to fuel injector and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up and rattling noise was still an issue and now trunk would not work. Brought car back and you tried charging me $400 to xxxxx the vehicle again saying that the truck issue was a coincidence. Associate agreed to take off $200 fee to look at car. The rattling issue ended up being an issue that was identified in the first visit. Yo... read more
The dealership is a wonderful place ever a car from. The salesman and women are organized and easy to talk to.
They did what they say they would In a timely manner and fairly priced thanks
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.2 star rating with 2,402 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is closed now. It will open at 9:00 a.m.
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