This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The dealership was clean and people were friendly. Trevor approached us politely and was very helpful and informative throughout our whole process. We did not feel pressured in any way and Trevor was conscious of our family needs and wants.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Antwerpen Volkswagen are glad to have you as a customer.
Very helpful and professional sales and maintenance team. Devan Petit was great to work with and gladly answered any questions.
Business response:
Becca, thank you for reporting on the exceptional work Devan and our service team do for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia VW for the highest quality service.
I made my expectations clear when I walked in, but instead of test driving cars to see which one I liked best, I spent most of the time sitting in a salesperson’s office, getting exhausted waiting on absolutely nothing. I should’ve left. The salesperson happened to share the same name as my ex — so yes, I was terrified the whole time. He treated me with a mix of kindness and control. Control meaning: he would not let me test drive any car except the one he wanted me to buy. I am serious, this is the first time I have ever ha... read more
Business response:
Thank you for choosing Antwerpen Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The dealership was wonderful in many ways. Allowing me to just walk around and take in the vehicles that were there I felt very at ease’s shopping for a car since it was my first new one I.n. 23 years. How times have changed
Everything went smoothly. But we old timers would appreciate being reminded that when we turn a car in, we need to bring the title, registration, and an updated insurance card to drive the demo. Also, being charged for an annual inspection and being told at the same time that the car should be sent out to pasture was disappointing.. Especially since I bought a new car in the next room.
I thought they were good but I stopped in to get my vehicle cleaned because I smelled like smoke n ask for the spare tire n floor mats. They cleaned the vehicle but didn't get the spare tire or mats. I was also told to stop in today for my 2nd key but there was one.
Business response:
Thank you, Joe, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Purchased a 2024 VW jetta with 9, 068 miles. Didn't even make it home. Transmission cooler failed. :(
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Not the best experience as a back man. Purchased a vehicle used and during the interior cleaning process damage occurred causing cosmetic deficiencies in some of the interior. They stated that the car had been professionally cleaned which was a lie the previous owner had a dog and they did not have the dog hair completely removed. The interior cabin filter was not changed and now the car has a dog odor , no sterilization was completed to remove old odors. They stated that the brakes where with intolerance which they are due ... read more
In mid-August, I made an appointment to have a tire checked; we thought the tire had a slow leak. As it turned out, three of my tires had issues! Reggie worked things out with repair of one, acquiring two new ones, rotating tires, and putting on the spare—so I could use the car that night and come back the next day for the new tires. Reggie explained each step along the way. He is friendly and thorough; I trust his expertise!! Thanks Joseph VW!
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.3 star rating with 3,051 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com