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Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My experience was great! Buying a new car can be stressful. Chris was in constant communication with me throughout the entire process and made me feel comfortable and confident. Kevin was efficient and answered all of my questions about the paperwork and final purchase. I did a good deal of research before making my decision and it paid off! It was well worth the out-of-state trip to get there and drive home in a 2025 VW Tiguan SEL R-line. I highly recommend Antwerpen Volkswagen! It is a gem!
Business response:
Thanks for your feedback on your recent visit to Antwerpen Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience.
This was a really great experience. Reggie in particular was very helpful and kept his promise of fixing our vehicle in a timely manner.
Car battery died less than 3 weeks in and the heat is a problem as well. I reached our 30 day warranty is worthless and I’m left to make the repairs myself
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Did not like the fact that they added items to the car (Lujack, Prime Protect) on top of the advertised price, which I did not ask for, or want. And when asked about the tax and fees, could not explain how the number was calculated. The salesman (Mark) was a very nice guy and I would recommend him, not so sure about the dealer.
Business response:
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Felt honest upfront and not pushy. Sam was great, and actually listened to us, which made all the difference.
Business response:
Thanks for your feedback on your recent visit to Antwerpen Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience.
Scheduled a service appointment on line for an oil change and fluid replacement. I had used Lea VW for service for my 2016 Tiguan before and had always found the service department to be very friendly and reliable. Last couple of years I used a non-dealer service company and I had not been happy with how my car was serviced. Unfortunately; things must have significantly changed with the Lea VW Service Department. I got to my appointment 15 minutes early and had a list of some concerns that I wanted to ask about. The guy imme... read more
All around incredible experience. Sam Serio and team were very knowledgeable, patient and made the process quick and easy to purchase my new car.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Antwerpen Volkswagen are glad to have you as a customer.
Chris is unprofessional and dishonest. He couldn't answer questions about the car I asked, he brushed my questions off. He also did not try to find out answers. Told me what I needed and what I did not. Those should not be determined by him. He did not disclose all the cost that was associated with my purchase. Overall, terrible experience with Chris.
Very nice deal and people thank you for your service and keep doing good things help
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.3 star rating with 3,051 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is open now. It will close at 9:00 p.m.
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