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Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Every car dealership has vehicles on their lot and a sales team to sell them. Antwerpen Volkswagen is not just a dealership, we are in the business of providing quality products and services to an outstanding community of hard working individuals! Antwerpen has huge selection of cars and SUV's to meet a variety of needs! We are here to partner with you in the process and give you everything you need for you to have a great vehicle that you will enjoy! Conveniently located in the Baltimore area our expert staff is here to ass... read more
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The dealership was clean and people were friendly. Trevor approached us politely and was very helpful and informative throughout our whole process. We did not feel pressured in any way and Trevor was conscious of our family needs and wants.
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Antwerpen Volkswagen are glad to have you as a customer.
I made my expectations clear when I walked in, but instead of test driving cars to see which one I liked best, I spent most of the time sitting in a salesperson’s office, getting exhausted waiting on absolutely nothing. I should’ve left. The salesperson happened to share the same name as my ex — so yes, I was terrified the whole time. He treated me with a mix of kindness and control. Control meaning: he would not let me test drive any car except the one he wanted me to buy. I am serious, this is the first time I have ever ha... read more
Business response:
Thank you for choosing Antwerpen Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I thought they were good but I stopped in to get my vehicle cleaned because I smelled like smoke n ask for the spare tire n floor mats. They cleaned the vehicle but didn't get the spare tire or mats. I was also told to stop in today for my 2nd key but there was one.
Business response:
Thank you, Joe, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Purchased a 2024 VW jetta with 9, 068 miles. Didn't even make it home. Transmission cooler failed. :(
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Not the best experience as a back man. Purchased a vehicle used and during the interior cleaning process damage occurred causing cosmetic deficiencies in some of the interior. They stated that the car had been professionally cleaned which was a lie the previous owner had a dog and they did not have the dog hair completely removed. The interior cabin filter was not changed and now the car has a dog odor , no sterilization was completed to remove old odors. They stated that the brakes where with intolerance which they are due ... read more
Great people and process. The entire experience was quick and painless. Would definitely buy from them again.
Business response:
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great customer service and very professional. Spent time explaining various plans and products. Sales staff gave other options for vehicles after sharing that I preferred a truck instead of a car.
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Antwerpen Volkswagen.
Trevor and his team were 100% accurate, transcending the true definition of vehicle sales and services. Antwerp Volkswagen of Pasadena is a definite recommend.
Business response:
Thanks for sharing about your experience with Antwerpen Volkswagen. We appreciate your business and hope to see you again soon!
Everyone was really nice and the buying process was painless. Billy and Scott in sales were a joy to work with and Kevin in finance was super friendly and efficient.
Business response:
Here at Antwerpen Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.3 star rating with 2,867 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is closed now. It will open tomorrow at 9:00 a.m.
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