This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Antelope Valley Chevrolet Service
- Auto Repair
- Lancaster, CA
About this business
Antelope Valley Chevrolet is a Chevrolet dealership located at
Location details
1160 Motor Lane, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
AV Chevy had my car for 2 1/2 months never offering me a rental car. They lost my part 2 times so I took my Corvette out of there. When I picked up my vet the battery was dead they had to jump it and they installed a brand new battery when I first took it in Because they said that was the problem. AV Chevy also gave me back my car with my front door not working and filthy, dirty & mud all over it. The fix operation director Jay said he knows nothing about these cars and would not help me and walked away. They did say they wo... read more
Business response:
That is not the kind of experience we seek to provide, Iris. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Nicole McCracken - Service Manager
Replace yourself with another company.
Business response:
Our team has acknowledged this review. We will be reaching out to you to ensure you are completely satisfied. Justin Gonzales - General Manager, (877) 385-0885
DO NOT BUY OR GET SERVICE DONE HERE!!! I brought in my truck because it kept dying and first off the service advisor was not able to tell me if JUST the diagnostic would be covered by the warranty or not. I have never run into this type of situation. Diagnostics are usually covered under warranty. Just so they can tell me what’s wrong with it. Service advisor Anthony told me they had to run the diagnostic in order to see if the warranty covered the diagnostic, which makes. O sense to me. Secondly, after 2 days of not knowing... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We will be reaching out to you to ensure you are completely satisfied. Nicole McCracken - Service Manager
Bought a 2020 colorado zr2 bison (55k truck ) from this dealership, spent over 10 hours to get through the buying process. After the fact of walking out a few days later had many, many phones calls for redoing the paperwork that they botched and was trying to talk me in to come back asap, although I live over 1.5 hours away and run my own business. So after close to 10 calls on the paperwork you would think they would respond when as a customer would have a issue. Good luck getting any support in any sort of timely fashion, ... read more
Slow and unorganized. Takes 30 min for someone to bring your car out after it’s been serviced. Ridiculous. I won’t be back
Business response:
Amber, thank you for sharing your experience with us. Here at Antelope Valley Chevrolet, we work hard to process everything as efficiently as possible. We will be reaching out to you to ensure you are completely satisfied. Service: Nicole McCracken - Service Manager
Worst customer service of any Chevy dealership I've been to. Took my 2018 Corvette w/ 10k miles in, due to my dash bubbling up from the material being cut too short. We submit the claim on a Saturday Oct 26, was told they would call me Monday or Tuesday....nothing. I texted them Tuesday....nothing. I finally called them Friday andl left a message. I was told I'll get a call back that day....nothing. I called back again mid-week and even reported this all on the company's sight. Still nothing...my dash is covered under warran... read more
Business response:
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Garry M Freysinger gfreysinger@freysinger.com\
Do NOT TAKE YOUR CAR THERE. THEY DAMAGED MY CAMARO BECAUSE I CAUGHT THEM TRYING TO PRICE GOUGE ME. Deliberate damage done to my car and they wont even take responsibility for what they did when the Assistant manager clearly said it happened there. Seriously considering a class action lawsuit against the service department.
My car buying experience was great! Except the fact that they never did offer me gap insurance for my brand new car. I had noticed that my car had a paint blemish and the salesmen and manager both said they would get it fixed for me. I tried to contact the salesmen through his direct line and through the dealership and have yet to hear anything from him. Nor will the managers ever take my phone call. I bought my car on August 10th-and the salesmen said I would hear from him within two weeks. Service manager has contacted me ... read more
RecommendedI purchased a vehicle this weekend. Alfredo was very pleasant, he approached me as soon as I walked in the door. He was very patient, no pressure, very accommodating. He showed me the car I saw and a test drive was in my future. This was the first time ever that I had an awesome car buying experience. Once my husband came in to sign paperwork, he was greeted with dignity and respect. A great military discount as well. Thank you Alfredo!
Business response:
It was a pleasure to read about your car buying experience working with Alfredo. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best regards, Justin Gonzales - General Manager, (877) 3... read more
Frequently asked questions about Antelope Valley Chevrolet Service
How is Antelope Valley Chevrolet Service rated?
Antelope Valley Chevrolet Service has a 3.4 star rating with 270 reviews.
When is Antelope Valley Chevrolet Service open?
Antelope Valley Chevrolet Service is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com