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Antelope Valley Chevrolet Service
- Auto Repair
- Lancaster, CA
About this business
Antelope Valley Chevrolet is a Chevrolet dealership located at
Location details
1160 Motor Lane, Lancaster, CA, 93534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
RecommendedVery Good And Friendly Salesman And Ladies I Was Entertained The Whole Time I Was There It Was Well Worth The Wait
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.
Their service department has the worst ability to keep customers up to date with their car status. I took my truck in a week ago for an oil change. Still there, now getting the five grand in work it suddenly needed. This is the second time in nine months that my oil change turns into thousands in work. Truck worked fine both times before it went in. But the real issue is communication. Here’s my text number they say. That gets ignored. Call. That gets ignored. Took three days to get word on why my oil change was taking so lo... read more
The service dept is dishonest as I took my 2015 Silverado 1500 high country in for transmission service they try to tell me I have major internal problems and it will need replacing and the price is 6700$ so I take it to AAMCO where they change the fluid and the filter and inform me that the trans is perfectly fine they saw no issues at all
I had a great experience. Took two hours for an oil change, but they washed the car, I watched t.v., charged my phone, had a donut and drank a cup of coffee while waiting. It cost just $59.99 for a synthetic oil change with 8 quarts replaced. Very good deal and great customer service from Anthony Latanzio!! Thanks!!
Bought our truck less then a year ago (which was a great experience) from here and today was my second time getting it serviced and both times I HAD an appt and have waited over 2 1/2-3 hours!! And this time I told them not to wash it so I could be done earlier!! NOPE!
Business response:
Hello Marissa, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. We will be reaching out to you to ensure you are completely satisfied. Best, Robert Chirinos – Service Manager, (877) 455-6441
Service person understood my concerns and was very helpful.
Business response:
Thank you for the great review, Roberta. Please come visit us if you need anything else, be it service or sales. Sincerely, Robert Chirinos – Service Manager, (877) 455-6441
I came here to get my oil changed and tires rotated. IT TOOK 3 HOURS!! I guess I wasn't a priority since I didn't buy my car from them, I also had the oil change under warranty.
Business response:
We are sorry to hear about the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
I have been happy with the service at AV Chevy but have been trying to make an appointment and called and left a message twice. The dimmer switch on my 2017 Corvette does not work. Had a problem before with the display dimming and then bright but I think the problem was the dash cover so that is solved. Would like the dimmer switch to work! I am changing my review. They called and got me in and apparently all the stuff I was unhappy with on the lighting is factory set and can't be changed. It doesn't make sense to me but the... read more
Business response:
Charlie, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Justin Gonzales - General Manager, (877) 385-0885
Four hours for an oil change, had an appointment at 9:00am and left at 1:00pm. Will not be back for anything else!
Business response:
Dana, I'm sorry to hear about your experience. Our customers’ time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would have hoped. We will be reaching out to you to ensure you are completely satisfied. Sincerely, Robert Chirinos – Service Manager, (877) 455-6441
Frequently asked questions about Antelope Valley Chevrolet Service
How is Antelope Valley Chevrolet Service rated?
Antelope Valley Chevrolet Service has a 3.4 star rating with 270 reviews.
When is Antelope Valley Chevrolet Service open?
Antelope Valley Chevrolet Service is closed now. It will open tomorrow at 7:00 a.m.
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