AmeriGas Propane

Harry C 

on BBB

4 years ago

Corporate AmeriGas has totally abandoned serving customers and employees. Used to be a good company. 

CS 

on BBB

4 years ago

We went to exchange 2 propane tanks at a Walmart. They have a self serve machine. We got one no problem. Paid for the second one and the "new" tank was empty. Tried again. Another empty tank. We paid for 3 refills at this point and left with 1. My husband and I both tried calling their "24/7 customer service line" and have waited on hold for 30 minutes and an hour and never spoke to a person. There is no other way to resolve this. No email, no other phone numbers. 

JOM 

on BBB

4 years ago

They're a terrible company. They do not meet their SLAs. Their customer service reps cannot answer a single question. They just say, "i can't access that information." It doesn't matter what you ask. Their prices do not reflect horrible service. They cannot be called a propane company; they never actually deliver propane. Now they aren't even answering the phones. There is no way to cancel my service and that's obviously by design. This company is nothing more than a scam. 

Eph F 

on BBB

4 years ago

Sitting in the cold as Amerigas says that deliveries are delayed. Last one was a week overdue as well. 

KS 

on BBB

4 years ago

They keep bringing me refills i dont order and im being billed for it. Now we suspect a leak and have made 3 phone calls (over hour long) and still a week of no propane. My family with a 2 year old in our home in mid winter and we have no heat, no hot water, and no stove. In regards to their overseas call center, i cannot understand them and they are USELESS. Praying we someone actually shows tomorrow to check our tank and fill us back up. Cant wait, we are getting on natural gas lines early next year 

Karla D. 

on BBB

4 years ago

Worst customer service. I had to pay $200 to expedite a delivery I placed 10 days prior. They couldn’t give me an estimated delivery time either. Their prices were much higher than other places. 

Dan R 

on BBB

4 years ago

Customer service is non-existent. There is no way to talk with someone unless you wait on hold for over an hour, and even then they always have to transfer you to someone else with another hour wait time. No response to multiple emails. These guys are buying up smaller companies that provided decent service, and leave those former customers in a situation where they have zero options but to deal with the terrible service or pay extra to move to a different company. Absolutely the worst experience you could imagine. 

Janet 

on BBB

4 years ago

They charged $109.63 cents more than local company for $164 gallons. Then charged an additional $57.52 For a total of $167.15 more than new company for a tank of qyr gallons. We paid $563.52 total for $164 gallons of propane or $3.44 a gallon or $1.02 more a gallon than new company.. They do NOT itemize their invoice. You have no idea what you are paying unless you call. You can not get invoice itemized details online or on print out invoice. 

JOHN N 

on BBB

4 years ago

They don't deliver your propane on time. They charge too much especially for the service you get. I called the number and the automated system said my delivery would be on the 3rd it is now the 6th and no propane.