AmeriGas Propane

Lorene w 

on BBB

4 years ago

This company is horrible. Been trying to get propane for almost 4 weeks.call everyday and get told they will be there .well guess what? Another storm coming and I still have no heat....I don't see how you stay in business when you care nothing about your customers. 

Steve W 

on BBB

4 years ago

Horrible service STAY AWAY at all costs 18 days for a propane delivery is absurd STAY AWAY 

Lyn 

on BBB

4 years ago

Terrible company. No customer service. Extra charge for propane delivery when it was their fault- $300 plus propane charge. They should be shut down. I cannot find a single positive review on any site. How can a company stay open? Without propane 3+ days and cannot resolve without paying extra money. Horrible dishonest. 

JL L 

on BBB

4 years ago

this company is terrible. I called on Saturday to tell them we were out of gas and we needed emergency service. The woman who answered assured me we were scheduled for service on Monday morning. I told her that the guy who had filled our tank in November told me we were on auto refill and how did we run out? She told me we weren't on auto refill, but she would set it up. I thanked her and waited for delivery on Monday. I called again on Monday morning to confirm they would be out, and was told they had me scheduled for deliv... read more

Drew R 

on BBB

4 years ago

Customer service stinks now that AmeriGas bought out Empire Gas! I could call and receive a delivery within 3 days before and now I have to wait at least 2 weeks. I am about out of gas and even after 6 phone calls and promises of a delivery...nothing!!! I placed an online order on 1/28/2021, was told it would arrive by 2/10/2021 and it is now 2/15/2021 and still nothing. 

Kim P 

on BBB

4 years ago

I paid for propane FOUR WEEKS ago and I have yet to receive propane. I call everyday and they say it is on the delivery schedule for that day and It never comes. Customer service is awful. This is the second time the company has done this to me. They came once and didn’t try to come up the driveway and pulled away. 

Jennifer E. 

on BBB

4 years ago

Horrible company to work with, call center people are completely clueless, can't tell you anything. Placed our order 15 days ago, still no delivery and they can't say when someone will come. They have no contact with our local branches delivery people. We've been out for 7 days, living on electric heaters and no hot water. Oh and to get them to take the tank away is over $300 ,,, they think,,, not sure,,, only the person that removes it can actually tell you. 

Kaitlyn S 

on BBB

4 years ago

This company allowed my 84 year old grandmother to run out of propane with temperatures in the single digits. We call because she has NO HEAT, NO HOT WATER and the representative said they would send someone out ASAP. Needless to say, no one came. We sat on the emergency line last night for over an hour and no one picked up. We will be changing companies after this. Furious is an understatement. 

Melissa C 

on BBB

4 years ago

I live in a cold area in New England. So far this winter, I have run out of propane TWICE awaiting a delivery from Amerigas. I am getting a $300 fee to get my propane delivered ASAP even though their delivery timing has caused me to run out twice.