America's Best Contacts & Eyeglasses

lajean b 

on BBB

4 years ago

I have had botched cataract in both eyes, and microdegeneration. There are no expectations. Glasses filled the void, and they look good. I get injections in my right eye. When you walk In there it unexplainable. Paper and questions these are nosey and more important then your free eye exam or the results. Which I never got. I was told to see a low vison specialist. New glasses were not needed. Like you expect me after playing 20 questions taking exam to lay hands on me and be healed. I left in tears 

MARCUS L 

on BBB

4 years ago

Have gone here for five years. Every year there is a problem with the understanding and explaining the copayment with my insurance. They develop a very quick attitude when you try to discuss it and come off quite rude. I have gone for the last time and will not return or purchase from them again 

Juanita G 

on BBB

4 years ago

Worst place I have ever been for eyeglasses and contacts. Contacts wrong prescription. Returned February 13, doctor re-examined. Got new rx, now April 8 and manager is finally ordering them. Supposedly another 3 weeks. No return calls, had to keep calling. Definitely will not be returning. 

Marsha C 

on BBB

4 years ago

America Best in Mayfield Heights, Ohio is a scam. After buying 2 pair of glasses when I went to pick them up one pair was not the ones I picked out. They acted as thought they did not understand supervisor included. I picked out another pair and the same thing happened again. The same response. Horrible experience somehow they take the pair you picked out and paid for and replace them with another pair. I will never go there again and will tell people how they operate. They refunded me eventually. I left with no glasses. I h... read more

Katrina C 

on BBB

4 years ago

I called to get a pair of contacts and make an appointment because I used my last pair today and I am going out of town. I woke to Gerald, at the Boynton location and he told me that "it is not his problem" and will not assist me in having a back up pair of contacts until I return. I asked to speak to a manager and he informed me that he is the manager. I have been going to this location for five years and have never been treated with such disrespect. 

David 

on BBB

4 years ago

2 days ago I showed up to my apt on time yet they helped 3 people that came in after me first, then I wait 45 minutes before I got seen for the pre exam. Apparently I had a Tele doc apt not that I had a choice but after waiting an additional 30 minutes they tell me they are having tech issues and tell me they need to reschedule me. I live 1 hr away and the on site eye doc refused to finish my exam, this is completely unacceptable to me but they are just rude and basically tell me too bad. I had to get my eye exam from ***... read more

Lizbeth 

on BBB

4 years ago

Worst experience I've ever had at an eye Dr. It was at the Long Beach California place. The doctor wrote the prescription wrong. I had to wait 2 weeks for the other pair. The second ones were still wrong. I went in the 3rd time and the doctor wouldn't listen to me and told me to guess the letters I was supposed to see. When I told her I had no idea she read the letters to me and wrote that down as my prescription. I explained this to the office and they didn't offer any other services. Now I have to go somewhere else and pay... read more

Michael B 

on BBB

4 years ago

Scam organization - classic bait and switch Had on online offer for two pairs glasses for $69 tried to sell me 1 pair for $288 I finally purchased 1 pair for $140 Went back for refund but had to pay the $50 for the eye exam 

Deana B 

on BBB

4 years ago

My father was a long time customer of theirs. He bought a pair of glasses a year ago. Since then, the nose piece fell off twice and now the arm fell off. He is not hard on his glasses. They refuse to fix or replace. Will never go back to them. I receive much better service at Walmart and Target.